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I used this company for years, traded it in for an "upgraded" more expensive app. Back with them again. The customer support and price tag are what brought me back. Great support!
app not working for the last 4 months
Hi Brown Living Team,
Thank you for sharing your feedback. We're genuinely sorry to hear that you’ve had issues with our app, and we truly appreciate the opportunity to address your concerns.
You mentioned that the app hasn't been working on your store for the past four months. However, we couldn't locate any prior email or chat communication regarding this issue, so we wanted to reach out and clarify the situation.
Our records indicate that there have been sales generated from our app during this period, which suggests that the app is in fact functioning properly on your store. It’s possible that there may have been some confusion with another app, or perhaps a different issue at play.
We’ve made several attempts to contact you, as we’re eager to discuss this matter further. We’re committed to assisting you with any concerns, and we would love to resolve this promptly. If you have any questions or if something specific needs attention, please don't hesitate to reply to this email or reach us directly at support@codeblackbelt.com.
Our team is available almost 24/7 via email and chat, dedicated to providing the support you need. If you prefer to discuss this over the phone, we’re happy to arrange a call at your convenience.
Looking forward to hearing from you soon!
Best regards,
The Code Black Belt Support Team
Jennesca was so helpful! I needed help with where the location of where the app was showing on my store and she fixed it within 2 minutes. They are very helpful and fast. I would highly recommend, especially because they have a fast working service team!
I could not be more satisfied with this app. Customer support is very helpful and understanding. The app does what it's supposed to, is easy to manage, and quick customer service! 10/10
This app has been a great addition to my shop! I recently changed themes and had some issues with the placement of the widget on my product pages. I sent an email and received an IMMEDIATE reply and assistance. Thank you for a great app and great customer service!
Great app integration and more importantly perfect customer service when you need help with something.
Easy to use and very helpful app. We have also been getting great and speedy help from the service team when needed.
Appreciate their help and can recommend this app for bundle sales!
Used this app before and it is so easy to set up and use and the second I need help or have a question they jump right into chat and help. I highly recommend this app!
Support is really good. When you have the problem, they will help you right away. Definitely recommend
Support is surprisingly good. App functions perfectly and is credited with 100k + revenue over the past 12 months. Support team fixed my problems before I could even hit send on the email. Unreal.