Frequently Bought Together

Hello Atogob Group Team,

We appreciate your feedback and we are very sorry to hear that you are not satisfied with our app.

However, please allow us to explain how the statistical data of our app are gathered.

Our app's statistical data are gathered through javascript calls to our servers and our only purpose for this small portion of the app is to measure the app's performance to discover trends or to compare its performance on your store with previous periods.

Our app statistics only display inferred statistical values which is why they should not be taken as exact values as they may include orders that were later on canceled and other factors. Order modifications are not taken into account, as they may include taxes and the amounts displayed do not include discounts or shipping costs. That is why we highly suggest giving some considerable allowance in your report for these situations where we have no control.

However, you can still rely on the data as these are real data coming from your store. For the actual products sold using the app, you can actually gather this information if you have conversion tracking enabled on the app tracking preferences.

With conversion tracking, the app adds a Shopify cart attribute that can be used for app auditing and will appear on your Shopify order details page so you can know exactly which purchased products were added by the app.

Since you have never reached out to our Support Team, there isn't any chance we could have explained it to you or addressed any concerns you may have with the statistical data you have gathered against what our app has provided.

We would love to explain everything to you in detail if you can reach back to us or respond to any of our emails. Feel free to send us a new email at support@codeblackbelt.com.

We can also jump on a call and address all your concerns over the phone. Just provide us with your contact number and your preferred date and time.

We have a team available 24/7 dedicated to helping you.

We wish you all the best and we hope to hear from you soon!

Best Regards,
Code Black Belt's Support Team

Hello CompassNature Team,

We are sorry to hear that you are not happy with our Frequently Bought Together app.

Please, let me say that we have reached out directly to you to rectify any issues and to provide you with clarification and assistance with the app configuration.

Looking at your current configuration, we can see that you have the app disabled on most of your products and for the product where the app is displayed, the discount is being applied as expected (https://sendspark.com/share/6d3kdxah8mxlazvajltyi9wq120g3q4q).

We are available on chat and email and we even helped you with your previous requests on both, via email and chat. The only instance you may not get someone via chat is if available agents are busy, otherwise, we can be reached via email and we do respond with urgency.

We can also arrange a phone call if you prefer to speak on the phone, just let us know whichever you like and we will do our best to assist you.

Please feel free to respond to one of our emails anytime to further assist you with your concerns, making sure that you are happy with the app and that all your needs are addressed.

Yours sincerely,

Code Black Belt's Support Team