Frequently Bought Together , 2.384 avaliações
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While launching our new project (eCom Jewel), I was interested in a Frequently bought together extension.
After a very unproductive and highly time consuming process of trying to get support, I finally gave up. I have no doubt they have a great product even though I couldn't get it to work on my end. I asked 4-5 times about a better way of getting support that didn't involve sending 10 emails but sadly they were not open to the idea.
All in all it was a frustrating experience, I don't understand why jumping on a quick call would be such an issue. I did ask specifically for this 4-5 times but not luck. I moved on now trying different apps that offer live chat or calls.
My recommendation is that if you're going to try this app, make sure you have your own developer and won't need support since it's email based ONLY...
Jessica Folley
Marketing Manager
Hello Jessica,
We are always open to apologize if our app does not work properly or if we made any mistake, but I have reviewed the full conversation that our Support Team had with you and, honestly, I think we acted correctly here.
Your store is password-protected so we cannot see it. We asked for a preview link, or a temporary access, or a video, or a screenshot. You never provided any of them "for privacy reasons". We cannot tune the app configuration and styles for your store if we cannot see it.
I understand that you don't like email as a communication channel, even when we replied to all your emails in a matter of minutes but please note that the problem was simply that we could not assist without seeing your store.
We wish you all the best for your business.
I like using the bundle feature. Easy to select products. Arranging the widget location for the bundle is easy to.
just downloaded the app. And it's Pretty impressive so far! Easy integration, and support has been very helpful.
thank you... this app is a lot like amazon experience of checking out. i got this app because i use it a lot on amazon when buying books
Customer Service is great! Reached out in regards to alignment issues, etc. and issue was resolved right away! Cant wait to see how well this app works!
Great app, easy to install fits with any website designs and when your theme and if you have an issue the support team is there right away. Finally, the price is an opportunity when you all the app selling that kind of widget over 25$/month.
Just perfect. go for it. A must have!
The support team assisted me so quickly it was actually insane. I just installed the app, but just by the speed of solving my problem, they deserve 5/5 stars.
Great app! Can't wait to see my sales rise up :)
the app is good but a little confusing especially for beginner drop shippers
This is such a good app to use for your store, i also got an email on a suggestion that really helped me.