Frequently Bought Together
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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While launching our new project (eCom Jewel), I was interested in a Frequently bought together extension.
After a very unproductive and highly time consuming process of trying to get support, I finally gave up. I have no doubt they have a great product even though I couldn't get it to work on my end. I asked 4-5 times about a better way of getting support that didn't involve sending 10 emails but sadly they were not open to the idea.
All in all it was a frustrating experience, I don't understand why jumping on a quick call would be such an issue. I did ask specifically for this 4-5 times but not luck. I moved on now trying different apps that offer live chat or calls.
My recommendation is that if you're going to try this app, make sure you have your own developer and won't need support since it's email based ONLY...
Jessica Folley
Marketing Manager
Hello Jessica,
We are always open to apologize if our app does not work properly or if we made any mistake, but I have reviewed the full conversation that our Support Team had with you and, honestly, I think we acted correctly here.
Your store is password-protected so we cannot see it. We asked for a preview link, or a temporary access, or a video, or a screenshot. You never provided any of them "for privacy reasons". We cannot tune the app configuration and styles for your store if we cannot see it.
I understand that you don't like email as a communication channel, even when we replied to all your emails in a matter of minutes but please note that the problem was simply that we could not assist without seeing your store.
We wish you all the best for your business.
SUPER CONFUSED?
I added the app onto my website, but the app does not allow you to leave the first introduction page to the website?
it says it is automatic, but there is no "frequently bought" app on my website??
it is super confusing and others looked at this and said the same thing?
IT DOES NOT MAKE SENSE??
WHERE IS IT? IT DOES NOT SHOW ON MY WEBSITE?
CAN'T LEAVE THE FIRST PAGE, FUSTRATING?!
I NEED SOME ONE TO RESPOND TO MY MESSAGES PLEASE!?!?
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
We had been communicating a lot with the merchant before they left their review and responding to all their emails and giving continuous support, every day, over the course of a week.
We had shown on many occasions, including sending a video of the app working in their store. Our team also explained how the app works and offered assistance at all times.
We also explained clearly that the app does not appear on home pages, only on product pages.
After many emails back and forth, the merchant was extremely happy and thankful with our service and support and said that we were, "a 5-star service".
Despite this, the merchant unfortunately decided to leave this review, which is completely contradictory to what had actually happened.
They show external ads on your shopify store, this creates issues and also brings uncertainty to potential customers
This review must be written in error or for another app as our app has never shown external ads.
Our app code is comprised of only the app widget and nothing more.
You can see a video recording of the app working nicely in your store at https://youtu.be/M5-2YoOVElQ
This app has some great features, but there are some bugs.....when attempting to add a discount for bundling, it never worked. I even tried to reinstall the app several times and the same thing kept happening, it actually annoyed the hell out of me. I just uninstalled it and will find a better 'Frequently Bought Together' app on Shopify app store that meets my needs and provides ease of use. Never even received my refund back after they told the Shopify team they would refund me back my money!
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
The app was installed for approximately 30 minutes and installed and uninstalled various times during those 30 minutes.
Unfortunately, we did not receive any email for support to try and help. We tried to reach out on various occasions via email, but received no reply and tried to call the merchant too in good faith and left messages, but no answer. In addition, we had not received any request for a refund of any kind.
Regarding the app, the merchant could not see if the app was effective or not in such a small period of time. Secondly, our app does not modify the store configuration or template and when adding a discount for a bundle, this would have to be configured through their Shopify admin page.
We would have been more than happy to shed more light and assist on what happened if the merchant had given us details on why they thought that our app had a supposed bug, but we are 100% positive that it was not due to our app.
I uninstalled the app and it's still showing Frequently Bought Together products on my product page.
We have checked that the app was properly uninstalled and it is not displayed in your store any more.
What you saw probably was your browser cache, that hosts the page for a few minutes.
We are sorry for the confusion, please get back to us if you have any further questions.
We wish you the best for your business.
Hello Mithai and More Team,
We are very sorry that you are not happy with our app.
We have tested the app in your store and we can see the app is working fine: https://vioo.cc/v/320MN
Since you were having issues with the app preferences on your Shopify admin, our Team has been diligently providing assistance to you. However, we have not received a response from the last email conversation.
Our Team has consistently reached out to you to help you with any issues you are experiencing with the app, and we would appreciate it if you could respond to us.
Our goal is to provide value to every customer and it’s disheartening to learn that you didn’t have a positive experience. We want to make it up to you and make sure that you would be able to use the app to its full potential.
Kindly respond to any of our emails or send us a new one at support@codeblackbelt.com.
We have a team available 24/7 to respond to you and we assure you, that you are our highest priority.
Hope to hear back from you soon and may you have a great day!
Code Black Belt's Support Team