Frequently Bought Together , 2,228 則評價

Good morning,

First of all we would like to thank you for trying our app.

Regarding the issue you mentioned in your review, you never reached us informing about the problem you were facing, so we did not have the chance to help you with your initial configuration after installation. Anyway, as you have seen in the email we sent you yesterday, the app was initially placed at the bottom of your product pages and we did relocated it to a better position you liked.

Just for you to know, we are available and willing to help 24/7 at support@codeblackbelt.com, so please do not hesitate to contact us anytime you need anything.

Regards,

Code Black Belt Team

We are sorry you did not find an easy way to translate the title of our Frequently Bought Together App.

Just for you to know, we do have a documentation article which clearly explains how to do so at https://docs.codeblackbelt.com/article/502-my-store-is-not-in-english-can-i-adapt-the-texts-of-the-app-for-another-language

Anyway, we have sent you an email informing we have gone ahead and made the changes for you! Right now the title of the app is renamed as "よく一緒に購入されるもの". It is totally customizable, so in case you want to amend it, just reach us out!

We are available and willing to help 24/7, so please do not hesitate to contact us at support@codeblackbelt.com if you need any help from our side.

Hello, thanks for trying the app and for your feedback,

After checking your store data, we can confirm that the collection filter is working correctly on your store. We have emailed more details to you so you can check it too. We have also changed the wording of the feature in the app preferences page to prevent any future misunderstandings of how the collection filter works.

About the bundle discount, the goal of the discount is to encourage your customers to buy the full bundle and for that reason it is not applied if they do not buy the full bundle. This is how the app was designed to help upselling your cart value.

Even if those two features were not designed as you expected, we have checked them and we can assure you that there is no related malfunctioning. We hope that you can still make the most of the app in your store and that it can help your sales.

Remember that our support team is available 24/7 to assist with the app configuration. We wish you the best for your business.

Hello, thanks for trying our app.

The widget position in your product page is totally configurable, we can change it for you in a minute if you want.

Unfortunately, you uninstalled the app right after posting this review. If you install the app again please contact us and we will configure the app exactly as you want.

Hello, thanks for installing our app!

We have checked that the app is working smoothly in your store. If you have any questions or need any assistance just drop us an email, our support team is always happy to help.

Hello,

Thanks for installing our app! I have ensured that the app is working smoothly in your store and improved a bit the styles configuration to blend perfectly with your theme.

Our support team is always ready to help so just reach us if you need any assistance.

Hello, thanks for trying Frequently Bought Together.

The app is automatically configured right after the installation, please check a video recording of your store at https://youtu.be/EORmnmNYTxo

Our support team is always here to help you make the most of the app, just drop us an email at any time and we will be more than happy to help.

Besides, the app is extensively documented at https://docs.codeblackbelt.com/collection/34-frequently-bought-together

Just contact us and we will help you with anything you need!

Notre widget est placé automatiquement dans un endroit sûr. Si vous connaissez les technologies Web, vous pouvez changer d’emplacement, mais si ce n’est pas le cas, nous serons toujours ravis de le configurer pour vous.

Thank you for you review.

Our team did a quality check of the app and it is working smoothly and tuned to your store's theme.

The app is present in the product pages and recommends product bundles based on sales history or manual or random recommendations and does not require you to do anything from there.

Sales depend on many factors, including, the number of products the store has for sale, the store's sales history, its traffic and customer base.

We are pleased to hear that you like the app and recommend it, thank you.

If you have any further feedback for us, we would be more than appreciative to hear it and see how we could have received a 5-star review instead.

Thank you!

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

After installation, a quality checkup was done by our team to see if the app was working well and tuned to their theme.

The merchant wrote this review only 2 hours after they had the app installed and did not have any previous sales history and very few products for sale.

We wrote to the merchant to explain that the app needs time to build recommendations based on previous sales history and that recommendations can be set to automatic, random, manual and global, but given that the store was relatively new with very few products to sell and had no sales history, the best option would be to set it to random or manual recommendations first.

Unfortunately, we did not receive a reply from the merchant.

Please note that our recommendations algorithm has been performing very well for thousands of merchants who make sales on a daily basis.