The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
HunnyBoots Australia –
Setup took a bit longer than anticipated as we suffer from the tyranny of time-difference (USA/AU). Once the team was able to get in and iron out a couple on minor wrinkles, I now have a fully functioning store credit system that does what it says on the box and is dead easy to use.
I foresee this saving me a ton of time in managing returns and refunds, added with the ability to use it as a promotional reward function. They also seem very open to suggestions on customer usability tweaks and improvements, so... top marks Todd and team!
We started using this app today, and we are already getting the results that we needed by establishing credit lines to our clients that require the additional service. Thank you Cara for helping us getting this amazing app up and running!! Cheers!
I emailed support and received fast assistance and very nice customer service! The resolution took roughly 24 hours.
HD MUSCLE CA
Application serves the need for allowing clients to provide store credits to their customer. Great Customer Support as well.
Although I was unable to ultimately use the app for our site because it interfered with another pricing app we have to use on our site, I have to say that:
1. The Customer Service from this app was amazing in helping us get it installed.
2. The ease of issuing credits to a customer was amazing. It's a simple, straightforward solution to offering credit to your online customers.
3. Even when we realized we couldn't use it, the customer service rep went back in and removed the code they had put in to make it work.
I'll definitely remember this app for future websites. Customer Service is A++
Great app and great timely support! Todd and the team has been awesome to work with and this app met our needs exactly.
How long does it take to pull the clients info
I have 8 customers and it has been going for 30 mins
does fresh Credit automatically make a wallet for every client
Quick to respond! Fixed my issue and the app worked as described. The app then picked up all my customers and I was ready to go. They are working on rolling out some new features. So I am hoping that these new features include the ability to account for the credit that is used through reports. Right now it shows up as discount, if your store has other discounts you would not be able to tell them apart. We will be using this FreshCredit as trade we offer customers for trading in inventory. The ability to search a customer by name would be helpful. I look forward to seeing what their new upgrades are! I have a lot of faith in this app particularly based on their great customer service!
Our contact database needed to be updated, I reached out for support, they replied right away and fixed the issue. Great service and very friendly.