Avis (106)

Note globale
4,2
Nombre d’avis par note
  • 68 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 6 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
2 février 2024

You'll pay for the amount of customers you have in your shopify not the amout of store credit accounts, so if you have 50k customers but only 5 with store credit you have to pay for all 50k

iLevel Lab
États-Unis
Presque 3 ans d’utilisation de l’application
22 mars 2018

HORRIBLE. Because it doesn't work. Customers are trying to checkout and can't because the credit isn't showing up in their account. I literally have to send screen shots to show people it is in there.
AND, a customer cannot use a coupon code and their store credit at the same time. That is insane. A store credit is like cash. Why would you not also be able to use a coupon and cash.
This needs serious work.

Shopivyboutique
États-Unis
5 mois d’utilisation de l’application
13 novembre 2018

I don't mean to leave a review but I couldn't find another way to ask a question. I set up FreshCredit as per the video, walked my customer through the steps as per the video and his credit didn't show up in check out and he got fed up and just ended up paying which was rather embarassing. Could you pls help me figure out/fix what went wrong pls?

Oh My Goodness!
Singapour
4 mois d’utilisation de l’application
18 juin 2021

Does not work. My clients credits do not show up as promised with this app. I am cancelling as it is a waste of money

rustiKCreation Store
États-Unis
3 mois d’utilisation de l’application
ByteStand a répondu 18 juin 2021

Hi Alisa,
We just saw the 1 star review that was left by rustikcreation-store.myshopify.com for Fresh Credit. We would love an opportunity to correct this. As a small business owner you can imagine reviews are very important. I noticed the app was installed on your store in April but I do not have any record of this store reaching out to us and letting us know this app was not working correctly.
We would super appreciate it if you'd give us a chance to get the app working for you so we could redeem ourselves! I am more than happy to help and get you up and running!
Thanks, Cara

4 février 2018

really bad I am trying to add a new customer and it is not working! this is really Bad

Seven Concept
Bahreïn
2 mois d’utilisation de l’application
29 janvier 2018

Doesn't work if you're using a tiered pricing app like BOLD. It will simply remove the tiered pricing level already given to your customer before allowing them to use store credit. Which sort of defeats the whole point of the app. Absolute waste of time.

Yayo Familia
Royaume-Uni
15 jours d’utilisation de l’application
25 décembre 2017

Uses a discount code, so if your customers also have a discount code they want to apply, like during a sale, they can't

Pescience
États-Unis
7 jours d’utilisation de l’application
19 avril 2021

App didn't work with my theme and they continued to blame other apps rather than rectifying the error on their end. Don't bother wasting your time with this app.

The Original Organic Company
Australie
7 jours d’utilisation de l’application
ByteStand a répondu 20 avril 2021

Thank you for your feedback on our app and your willingness to try Fresh Credit! It is unfortunate and true that this store had another app interfering with our code.

Our team actively tried to resolve this issue with the assistance of the merchant. It is unfortunate this could not be solved before the app was uninstalled.

Modifié le 18 décembre 2019

Horrible customer service, the app did not work, I have reached out 4 times in the past two days and have not been responded to

Ocean Views Beauty
États-Unis
5 jours d’utilisation de l’application
ByteStand a répondu 18 décembre 2019

We responded in less than 3 hours. Here is a screen capture of our chat transcript: https://nimb.ws/UTJw80

We take customer service very seriously, and always respond as quickly as we can.

16 juin 2018

Customers are not able to see these credits at check out. Didn't solve our problem.

Outback Life
Inde
3 jours d’utilisation de l’application