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App works well if your recipients follow directions to use it. I had a couple of custom questions and Cara with the customer service team was wonderful in helping with all of my requests.
Amazing support and features would never uninstall this app!
I have been using this app for a couple of years now, and for the most part its been good. When I ran into issues the support team was great and helped me get it resolved. However, the thing that keeps me from giving this 5 stars is the fact that this app is missing some key features that would make it a game changer: 1) Automatically notifying customers of updates on their account/credits. Everytime I post credits on customer accounts I have to go in a manual email them to give them an update on their account. (which is a headache when you are dealing with high order volumes)
2) your homepage just shows your customers in alphabetical order. There is no way to delete accounts made in error or customers with multiple accounts, and you have no way to see the current numbers of your store.. like how much outstanding money you have in credits. There are no analytics, no summaries, nothing. Its a great app at the core, but its in need of some updating.
We first want to say Thank You for your honest and transparent review! Secondly, all of these suggestions are valid! The good news is our team will be working on major enhancements for Fresh Credit in early 2021 and many of your suggestions will be included within the 2021 enhancements. Thank you for your feedback and business through out the years!
We have been using Fresh Credit for a month now and so far everything has been really easy
I can offer store credit during sales
Great app and great timely support! Todd and the team has been awesome to work with and this app met our needs exactly.
Great app, it really solves a problem!! And also awesome service, this guys translate the whole app for me to spanish in less than 24 hours since I write to support. Awesome job guys!
Um. Life changing. Just installed this app--customer support was amazing. Now I can store credit in customer accounts--solution to one real limitation of Shopify.
This app does everything I need to! Not to mention their support response is fast and very helpful.
The app has a serious issue which makes using it very difficult and annoying. It refreshes data so quickly that working with the app is almost impossible