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I have been using this app for a couple of years now, and for the most part its been good. When I ran into issues the support team was great and helped me get it resolved. However, the thing that keeps me from giving this 5 stars is the fact that this app is missing some key features that would make it a game changer: 1) Automatically notifying customers of updates on their account/credits. Everytime I post credits on customer accounts I have to go in a manual email them to give them an update on their account. (which is a headache when you are dealing with high order volumes)
2) your homepage just shows your customers in alphabetical order. There is no way to delete accounts made in error or customers with multiple accounts, and you have no way to see the current numbers of your store.. like how much outstanding money you have in credits. There are no analytics, no summaries, nothing. Its a great app at the core, but its in need of some updating.
We first want to say Thank You for your honest and transparent review! Secondly, all of these suggestions are valid! The good news is our team will be working on major enhancements for Fresh Credit in early 2021 and many of your suggestions will be included within the 2021 enhancements. Thank you for your feedback and business through out the years!
The app is so easy to use as a store owner. A good solution to the issue of how to manage store credit without using gift cards. There is a limitation of one discount/code per order. Because I use a discount code for my wholesale customers, I cannot use this app for my store.
WARNING!!! If you use additional notes in your check out process it will conflict. Customer Service took a week to let me know and then said "they are too busy" to fix the issue. Quite sad for an app that wants's it's customers to pay a monthly fee. I can't think of a worst response aside from no response. If customer service is something you are looking for, move on to another app. Fortunately for potential customers, I am not too busy to write this negative review.
系統設計邏輯精良,非常期待使用
但是佈景主題不支援
請求技術人員支援後
七天試用,始終沒有解決
讓人無相信付費後的服務品質
有待加強。
.................................................
Great app and the support was fast and efficient! Cara was brilliant and resolved our issue promptly. Thank you very much!
Unable to install this on store, It says no page found with the link address. Tried reaching out earlier but my issue was not resolved.
Amazing custom service! Went above and beyond to help me and figure out the issue I was having! Would deff recommend!
I love the idea of this app! It's so exciting and fun! It's also very simple to use and not all that expensive. Lastly, the customer service is fantastic! I had like a million questions and now I don't have any.
O aplicativo resolveu meu problema, pois eu queria incluir e remover créditos para meus clientes usarem na minha loja virtual quando quisessem e que pudessem usar o valor total ou parcial do crédito, isso não consegui fazer com os cupons de descontos padrão da Shopify, então o Fresh Credit resolveu meu problema. Sem falar que estou sendo muito bem atendido pela Cara e ela além de muito atenciosa, tem me orientado a usar a ferramenta da forma correta. Fora isso, eu solicitei a tradução do texto do botão e do pop-up e o botão já foi traduzido, faltando apenas o pop-up, que eles se prontificaram a traduzir em 48 horas. Estou muito satisfeito. Parabéns a todos da equipe e pelo aplicativo bastante funcional.
I started using this app to issue store credits to my customers. Shopify doesn't have this feature (crazy) and issuing store credit via Gift Card created false sales numbers. This is a much better system to track credit. Look forward to the day I can add expiry dates. Customer service is fast and friendly.
This app works really well for our needs. I don't find it to be an attractive presentation and I wish I could modify the text on the pop-up box. Our clients are often confused when they have to check "I'd like to use all my credit today" because they think all their credit will disappear. Small improvements could be made, but it works well and makes our lives easier.
Does not work. My clients credits do not show up as promised with this app. I am cancelling as it is a waste of money
Hi Alisa,
We just saw the 1 star review that was left by rustikcreation-store.myshopify.com for Fresh Credit. We would love an opportunity to correct this. As a small business owner you can imagine reviews are very important. I noticed the app was installed on your store in April but I do not have any record of this store reaching out to us and letting us know this app was not working correctly.
We would super appreciate it if you'd give us a chance to get the app working for you so we could redeem ourselves! I am more than happy to help and get you up and running!
Thanks, Cara
Cara was very helpful in loading customers for me &ensured the rest of the app was loaded correctly
FreshCredit has been so easy to use! We have implemented it on our wholesale side of our business for all of our retailers. It's an easy few clicks to get a credit out to the stores. Their Customer support is also amazing and friendly. Thank you so much Cara for your attention to detail and for making us feel like you actually care!
Cara's customer service is exactly like what others have to say in the reviews. Very thorough, knowledgeable. All my questions were answered
Customer Service was Fantastic: Cara was so helpful from start to finish and fixed my problem quick.
This app is honestly a game changer! Does exactly what it says and if there are any difficulties Cara is simply amazing at helping you out. She has responded to all my emails and has even gone out of her way to try and help me with clear cut screen records of my site to show me how to fix any issues.
App works well if your recipients follow directions to use it. I had a couple of custom questions and Cara with the customer service team was wonderful in helping with all of my requests.
I have only had the app for a short time but am giving 5 stars for the customer service I received. I worked with Cara and she was quick, helpful, and supportive. She made integrating FreshCredit incredibly easy and made sure everything was good and set up.
Fresh Credit has been vital to the success of my online store. I recently had a technical issue, a rarity for this application, but Cara was able to provide prompt service and got the issue quickly resolved. Thank you ByteStand!
We started using this app today, and we are already getting the results that we needed by establishing credit lines to our clients that require the additional service. Thank you Cara for helping us getting this amazing app up and running!! Cheers!
I emailed support and received fast assistance and very nice customer service! The resolution took roughly 24 hours.
Great app and great timely support! Todd and the team has been awesome to work with and this app met our needs exactly.
How long does it take to pull the clients info
I have 8 customers and it has been going for 30 mins
does fresh Credit automatically make a wallet for every client
Our contact database needed to be updated, I reached out for support, they replied right away and fixed the issue. Great service and very friendly.
Very helpful team and a very useful app. Thanks Fresh Credit for the amazing solution to a common problem. Highly recommended.
Horrible customer service, the app did not work, I have reached out 4 times in the past two days and have not been responded to
We responded in less than 3 hours. Here is a screen capture of our chat transcript: https://nimb.ws/UTJw80
We take customer service very seriously, and always respond as quickly as we can.
I have this app installed and it works great. I had some issues when I changed my theme and customer support got everything fixed me. The respond quick and were very kind. Thank you.
We love Fresh Credit! It is so easy to add store credit for returns and customers have no problems finding and applying their store credit when it's time for them to check out! Very simple and easy to use for both sides. Love, love love!
Love the app. Super easy to use and navigate through. Customer service answers really fast and is very helpful
Um. Life changing. Just installed this app--customer support was amazing. Now I can store credit in customer accounts--solution to one real limitation of Shopify.
great app just can't find the setting to change a few things, that would make it a lot easier to use
Good app and good service. Could do with some more reporting/filtering stuff.
It's super easy and very simple to use. Not sure if it's worth the money but considering the other choices out there this was the best. It would be nice to be able to email the customer when a credit is issued with the ability to attach a note to it. Also to be able to see the balance or issue multiple credits is a little confusing but I figured it out.
Great idea for an app, very useful... if it would only work how it states... Beyond disappointed in this app right now. Installed went through the process of adding store credit for a customer & had the customer turn around and tell me about how it doesn't work and how disappointed they were because of this faulty app... So if you want to let down all of your customers with false hope and lies then this app is for you!! If not stay far away. Reached out to customer service via email & phone number provided, no answer or response from either....
Customer service was very good and very fast. Great app!
really bad I am trying to add a new customer and it is not working! this is really Bad
Doesn't work if you're using a tiered pricing app like BOLD. It will simply remove the tiered pricing level already given to your customer before allowing them to use store credit. Which sort of defeats the whole point of the app. Absolute waste of time.
Great app, and fantastic customer service! Todd is very easy to work with and quick to respond to any questions I had. There was an issue where the app wasn't working properly with my theme, Todd answered my phone call right away and kept in touch with me through e-mail and let me know as soon as he got it fixed! Would recommend this app to anyone. Thank you, Todd!
Great app, it really solves a problem!! And also awesome service, this guys translate the whole app for me to spanish in less than 24 hours since I write to support. Awesome job guys!
Excellent app, nice and straight forward!
I can offer store credit during sales
They have excellent customer service! We have been using the app for about a week now and it is great. It does exactly what we need and says it does. Todd stands by his app and is open to suggestions for improvements. Is quick to help with any issues or questions you may have.
Amazing support and features would never uninstall this app!
This app works great for my current needs. I have a small customer base that I can still manage my store credits manually. Support is Awesome! Todd got back to me, even on a weekend, helped with my install problem and also took my suggestions for future updates. I recommend for small businesses.
Love these guys and this app. Did exactly what I needed and support guys resolved an issue I had quick. Thanks
I'm so glad that there is finally an alternative to shopify gift cards! Also Customer support was amazing, Todd was so helpful in walking me through the process step by step. Totally recommend this app.