The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
All reviews
rustiKCreation Store
Does not work. My clients credits do not show up as promised with this app. I am cancelling as it is a waste of money
Developer reply
Hi Alisa,
We just saw the 1 star review that was left by rustikcreation-store.myshopify.com for Fresh Credit. We would love an opportunity to correct this. As a small business owner you can imagine reviews are very important. I noticed the app was installed on your store in April but I do not have any record of this store reaching out to us and letting us know this app was not working correctly.
We would super appreciate it if you'd give us a chance to get the app working for you so we could redeem ourselves! I am more than happy to help and get you up and running!
Thanks, Cara
The Original Organic Company
App didn't work with my theme and they continued to blame other apps rather than rectifying the error on their end. Don't bother wasting your time with this app.
Developer reply
Thank you for your feedback on our app and your willingness to try Fresh Credit! It is unfortunate and true that this store had another app interfering with our code.
Our team actively tried to resolve this issue with the assistance of the merchant. It is unfortunate this could not be solved before the app was uninstalled.
Lavish Bath Box
I have more customers than my subscription allows forcing me to upgrade to a super expensive subscription but I only want to give store credit to less than the allowed customer limit amount in the starter plan. Just because they have a customer account with me doesn't mean I want to offer them credit or that they even shop with me or have placed a single order. Many customers have multiple accounts with multiple emails. I won't be able to use the app due to this.
Developer reply
Our pricing is very clear, and based on the number of total customers a shop has. This is disclosed up front prior to installation. To elaborate, FreshCredit works just like a bank account.
Just like a bank account, where you may not have money in your bank account, you still HAVE an account with the bank and all the overhead associated with that account.
So even though a customer may not have credit on your store, FreshCredit must still maintain the customers account and be ready to quickly and easily add credit in real time.
Ocean Views Beauty
Horrible customer service, the app did not work, I have reached out 4 times in the past two days and have not been responded to
Developer reply
We responded in less than 3 hours. Here is a screen capture of our chat transcript: https://nimb.ws/UTJw80
We take customer service very seriously, and always respond as quickly as we can.
Oh My Goodness!
I don't mean to leave a review but I couldn't find another way to ask a question. I set up FreshCredit as per the video, walked my customer through the steps as per the video and his credit didn't show up in check out and he got fed up and just ended up paying which was rather embarassing. Could you pls help me figure out/fix what went wrong pls?
State of Comics
I wanted to use this because we do not allow order cancellations and wanted to be able to with store credit. Unfortunately the software does not properly sync customers
Outback Life
Customers are not able to see these credits at check out. Didn't solve our problem.
Shopivyboutique
HORRIBLE. Because it doesn't work. Customers are trying to checkout and can't because the credit isn't showing up in their account. I literally have to send screen shots to show people it is in there.
AND, a customer cannot use a coupon code and their store credit at the same time. That is insane. A store credit is like cash. Why would you not also be able to use a coupon and cash.
This needs serious work.
Seven Concept
really bad I am trying to add a new customer and it is not working! this is really Bad
Yayo Familia
Doesn't work if you're using a tiered pricing app like BOLD. It will simply remove the tiered pricing level already given to your customer before allowing them to use store credit. Which sort of defeats the whole point of the app. Absolute waste of time.