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I've been using Freshly on a store with specific inventory tracking needs as part of a strict food safety program. It's worked wonderfully the whole time and there are surprisingly very few other options for this app/service. Additionally, some of the other options are way overpriced.
Recently, a new Shopify feature allowed me to remove a complicated system I had in place for specific warehouse fulfillment/inventory based on shipping location of the order, and the new strategy caused a communication error between Shopify and Freshly data.
The support team at Freshly was quick to respond to my request and helped me implement a system that meets all my needs perfectly.
I appreciate the product and the service and strongly recommend Freshly to those looking for managing inventory and lot/batch data easily. I also recommend that anyone who uses Freshly get comfortable importing and export batch data.
Thank you Cherry and the rest of the support team that helped!
Thanks so much for your detailed review. Feeling lucky to be working with businesses like yours. ⭐️
Works great for tracking our batches of items.
Thank you for your feedback! We’re delighted to hear that our app is helping you effectively track your batches. We appreciate your support! 🎉
Customer service has been very responsive in my experience. We have been using the app for almost two years.
We're so grateful that you've been with us for 2 years! 🎉 Thanks for supporting our app and for your review!
Though my issue was really bad but with great customer service, attentive and fast response also very nice staff, everything was solved!
Thanks for leaving us a great review and for working with our team to resolve the issue. ✨
Helpful service, great product!
Thanks for taking the time to leave us a review 🙌
We use this app to manage our inventory's expiration day so that we do not over sell expired items and can also speed up the sales of the stock that are not moving quickly. The App has been ever evolving and gets better each month. The customer service is top-notch and they are always on top of the issue and the team will help you with your requests. We now use freshly to print out all our order sheets so that our staff know which batch to pack for the orders that came in ( first-in-first-out). We love this App and will highly recommend it to businesses that handle items with expiration dates.
Thanks for being one of our first users since our launch ❤️ and for consistently providing us with great feedback to help us grow.
June 2023 - I just wanted to update my review to say that the customer service has continued to be outstanding anytime we need customizations or assistance.
Nov 2022 - I use this app to display expiration dates on clearance products. I had some issues implementing the code to have the dates change on product variants, and the Freshly team was SO HELPFUL and did some custom coding to get it to work, and now it works seamlessly! This is so helpful to track different Lot numbers and automatically remove expired inventory or put on sale inventory that is nearing it's best by date. Thanks again!
Thank you so much for your kind review! It was a pleasure working with you to get your shop set up with Freshly. Happy holidays! 🎊
A great app for keeping track of all your batches with the best support across the entire platform. Freshly's team really makes you feel like you're all in the same boat, as Freshly adapts to a shop's needs. And it keeps getting better and better!
Thanks for your thoughtful review. We're so glad we get to work with you and your team. 🤗
The Freshly representative I communicated with was timely and detailed in her response. I was left with no additional questions. All of my needs were met in one online inquiry/exchange. Thanks Camila Sanchez for your assistance.
Thanks so much for your review. 😊 We'll pass on your message to Camila!
The Freshly app is good and helpful for displaying live and in-time expiration dates. The best part is that the support team is very nice and helpful, and will make sure to fix any issues that come up with the site or theme. Would recommend to use for stores that have this need!
Thanks so much for your thoughtful review! 🤗 We'll pass on your message to our amazing support team.