Freshmarketer: Email & SMS

Email, SMS, WhatsApp, Live chat, and Bot

Free plan available. 21-day free trial. Additional charges may apply.

Key values section

Attract the right customers

Target the right buyers with relevant messages across multiple channels like email, SMS, chat, WhatsApp, and social using ONE solution.

Have meaningful conversations

Understand buyer intent, segment based on activity, run personalized campaigns, & convert leads faster using 360-degree customer context.

Drive revenue with automation

Use Shopify Playbooks to send offers, target cart abandoners, & upsell. Automations help you scale & grow your store, even with a lean team.

Freshmarketer: Email & SMS

Freshmarketer: Email & SMS

Freshmarketer: Email Marketing, SMS, WhatsApp, Live Chat, and Chatbots

Freshmarketer is a powerful marketing automation solution trusted by businesses worldwide. Customized for your Shopify storefront, the solution helps you optimize your website, increase customer engagement, improve conversions, run targeted campaigns at scale, increase repeat purchases with upsell and cross-sell nudges, and support customers across multiple channels of their choice.

Our conversational marketing solution has everything your Shopify storefront needs to grow and scale your business, all in one place.

1. Meet customers where they are with multichannel campaigns— Email, SMS, and WhatsApp

  • Reach customers via digital channels of their choice to send transactional and promotional messages.
  • Personalize campaigns to help them make better buying decisions and improve overall customer experience.

2. Use Live Chat and Bots to have real-time conversations

  • Run live chat or use custom bots on your website to greet visitors and return customers, offer product recommendations, promote offers, prevent cart abandonments, upsell, and cross-sell.

3. Sell while you sleep. Automate emails to work for you round the clock

  • Schedule your emails to reach your customers based on their time zones to increase open rates. If your business has a customer base spanning regions, their time zones even get auto-enriched based on IP address.
  • Create responsive emails for desktop, mobile, and tablet.

4. Create personalized experiences for customers with pre-defined segments

  • Create dynamic segments of buyers based on their interaction with your brand—who they are & what they like, —to better personalize your marketing strategy and campaigns. Use our pre-defined segments created exclusively for Shopify storefronts to tailor experiences at scale.

5. Put your online sales on autopilot with pre-built journeys

  • Choose from 20+ Playbooks to create personalized campaigns at scale and increase customer engagement across channels.

6. Boost sales and conversion with cart abandonment reminders

  • Bring back customers to complete their purchase when they navigate away after adding an item to the cart.
  • Send this reminder via WhatsApp, SMS, Chat, or email.

7. Support customers across channels of their choice

  • Answer customer queries and resolve issues faster via live chat, chatbots, WhatsApp & SMS.
  • Manage all customer conversations in one place with the Agent Inbox.

8. Design high-converting landing pages without having to code

  • Create beautiful landing pages in minutes with the drag-and-drop builder or pre-designed templates and publish your pages in no time.

Launch date

Freshmarketer: Email & SMS

Freshmarketer: Email & SMS

Freshmarketer: Email Marketing, SMS, WhatsApp, Live Chat, and Chatbots

Freshmarketer is a powerful marketing automation solution trusted by businesses worldwide. Customized for your Shopify storefront, the solution helps you optimize your website, increase customer engagement, improve conversions, run targeted campaigns at scale, increase repeat purchases with upsell and cross-sell nudges, and support customers across multiple channels of their choice.

Our conversational marketing solution has everything your Shopify storefront needs to grow and scale your business, all in one place.

1. Meet customers where they are with multichannel campaigns— Email, SMS, and WhatsApp

  • Reach customers via digital channels of their choice to send transactional and promotional messages.
  • Personalize campaigns to help them make better buying decisions and improve overall customer experience.

2. Use Live Chat and Bots to have real-time conversations

  • Run live chat or use custom bots on your website to greet visitors and return customers, offer product recommendations, promote offers, prevent cart abandonments, upsell, and cross-sell.

3. Sell while you sleep. Automate emails to work for you round the clock

  • Schedule your emails to reach your customers based on their time zones to increase open rates. If your business has a customer base spanning regions, their time zones even get auto-enriched based on IP address.
  • Create responsive emails for desktop, mobile, and tablet.

4. Create personalized experiences for customers with pre-defined segments

  • Create dynamic segments of buyers based on their interaction with your brand—who they are & what they like, —to better personalize your marketing strategy and campaigns. Use our pre-defined segments created exclusively for Shopify storefronts to tailor experiences at scale.

5. Put your online sales on autopilot with pre-built journeys

  • Choose from 20+ Playbooks to create personalized campaigns at scale and increase customer engagement across channels.

6. Boost sales and conversion with cart abandonment reminders

  • Bring back customers to complete their purchase when they navigate away after adding an item to the cart.
  • Send this reminder via WhatsApp, SMS, Chat, or email.

7. Support customers across channels of their choice

  • Answer customer queries and resolve issues faster via live chat, chatbots, WhatsApp & SMS.
  • Manage all customer conversations in one place with the Agent Inbox.

8. Design high-converting landing pages without having to code

  • Create beautiful landing pages in minutes with the drag-and-drop builder or pre-designed templates and publish your pages in no time.

Launch date

Pricing 21-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free forever

Free to install

10,000 marketing contacts worth $200 FREE

  • Contact & List management
  • Email campaigns
  • Live chat
  • Forms and website tracking

Growth

$19/month

12,000 marketing contacts FREE. Upgrade as you grow.

  • Multichannel engagement (WhatsApp, SMS, email, live chat, & chatbot)
  • Shopify playbooks
  • Event-based segments
  • 1 Messaging Agent License FREE

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
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    0% of ratings are 3 stars
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    0% of ratings are 1 stars
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deyga.in

Location India

Before Freshmarketer, we used an app for email marketing and another for WhatsApp. Most days, it was about jumping between both to ensure campaigns run as scheduled. More jumping when we had to track the metrics for each campaign. Imagine our relief when we could do it all (and more) from one app! Setting up campaigns is a breeze with their inbuilt email editor. We’re also tracking all the metrics we want, so that’s another win-win.
Our favorite, though, is their playbooks. No setting up anything, just a click to automate everyday work, like sending reminders to a customer who abandoned their cart. And there are many use cases like this one, all configured and just waiting to be launched. We’re saving 10x more time already.
Freshmarketer is what you need if you’re looking to replace 10 tools with just one.

Urbanitii

Location India

The first thing that struck me about Freshmarketer was how intuitive everything was. I didn’t need an onboarding team to help me figure it all out. Launched my first email campaign within 30 minutes of signing up! The integration with Shopify was quick, and I brought over all my contacts into Freshmarketer faster than I can remember. Connected my Twilio right after and started setting up SMS campaigns; no hassles so far (touchwood). I have a few more apps I want to integrate in the next few days. But from what I’ve seen, Freshmarketer has been impressively fast and effective. Definite thumbs up from me.

Natxtra.com

Location India

I am super impressed by Freshmarketer for Shopify. We’ve replaced three different tools with this app - an app for email marketing, another app for social media, and another for chat support. Freshmarketer provides a 360 degree view of our customers, so we don't have to use Zapier to sync customers' data from multiple tools. Their email editor is so intuitive that I don't need to break my head with the Liquid template. They also have a built-in chatbot and chat support. So most of the queries from my customers—be it Insta DM, FB messenger, or live chat—can be answered quickly without a large support team. Freshmarketer also allows me to store unlimited contacts and charges me only for the contacts who engage with my marketing campaigns. Plus I got 10,000 contacts & 1 messaging agent free for integrating with Shopify. I have no reason to switch and sync between multiple tools, and we are a happy customer of Freshmarketer. Highly recommend this app to every Shopify store owner.

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