FrictionIQ

Understand why customers return products and receive automatic reports on recurring issues.

FrictionIQ automatically analyzes return reasons, refund notes, and related customer feedback. It groups recurring complaints into clear categories and shows which product, fulfillment, or customer experience issues need attention. Instead of reviewing notes manually, merchants can track changes over time and receive scheduled email reports with concise AI-generated summaries. Set it up once and continue receiving insights as new return and refund data arrives.

• Discover recurring reasons for product returns and refund requests
• Group refund notes and customer feedback into clear issue categories
• Track issue trends and receive automatic reports by email