Friendbuy: Referrals & Loyalty

Frienbuy is an amazing referral tool with seamless integrations and an incredibly easy-to-use platform. The CSM team is knowledgeable, responsive, and always happy to help with anything. Highly recommend!

Great app and experience! Easy to use, seamless integration, and an incredibly dedicated team. Friendbuy saves us time, supports our strategy, and is always there if issues arise. Highly recommend!

Plenty of integrations available and the best CSMs I've ever worked with. They're very hands-on, knowledgeable, and communicative. We worked with our CSM to completely overhaul our referral program and have seen a 72% increase in revenue driven by referrals. It's been an easy win for driving more repeat purchases and acquiring stronger customers for far less than typical digital acquisition channels.

We love the functionality and built-in integrations that Friendbuy offers. It’s incredibly easy to set up and works seamlessly with our email and SMS programs. The Friendbuy team is supportive, responsive, and a true partner every step of the way.

Easy to integrate, and integrate with your existing tech stack. The Friendbuy CSMs have extensive knowledge on how to unlock the referral programs to its fullest potential. The team is very receptive to product feedback.
Overall a great experience with the platform and team!

OVerall easy to use app and services, they have a hands on customer support team and work with you to customize your referral and loyalty programs.

Great app that makes it easy to make changes to the user experience. Would recommend to anyone looking to enhance their referral program

Friendbuy referrals has been a great service for our site. It was easy to install & the customer service has always been top notch. The system works seamlessly for us with little upkeep on our end. There are a lot of options to customize and channels to gain revenue & referrals. We've only scratched the surface so far on all the options available but we plan on utilizing them in the upcoming marketing plans to continue our net new user acquisition growth along with rewarding our best customers.

Beware if you can’t afford to give a referral bonus of at least 30% of the order value. This app will not work for you!

The least you can work with is a one year contract. So, be very careful and remember that you cannot cancel in between.

The support is non existent after the initial installation.

Friendbuy team made false promises in terms of the ROAS expected and got us into a 6 month contract (we had negotiated hard for a 6 month contract). We had asked for an early cancellation given that we are a small business, but they didn’t agree.

They might meet their sales targets this way, but hurting small businesses this way is not good for them in the long run.

The only reason for an extra star is because their software is pretty decent in its functionality, but certainly overpriced.