CedCommerce Fruugo Integration

(January 21, 2021 - 5 stars) - Getting support. Will update on how it goes. Edited (January 15, 2021 - 2 stars) I had an issue with certain countries that did not allow certain products. Asked Fruugo about it and Fruugo told us to unlist those products from the CSV feed. CedCommerce app only use one feed and when I emailed them about it, they quoted me $100 to do "custom work". They seriously wanted me to pay extra (other than the regular monthly/yearly fee) so they can fix their app and make it more easy for us to limit products from different countries. This feature should already be included. If Fruugo is telling me that I need to limit product on the feed then that means that Fruugo has an option but CedCommerce has not tapped into that feature yet and wanting to charge me extra just so they can do their work. No thanks. Edited (June 25, 2019) App is working fine now. ------------------ Edited (May 6, 2019) (3-Star) The team has been helpful but yesterday I had the worse experience. I opened up chat, asked them to fix a pending order. The rep told me that they will fix and email me. After 5 hours, NO EMAIL and NO FIX. So I contacted again via chat. Second rep told me they will fix it. Took his sweet time while I was waiting on chat. So I told him to email me as I am a business owner and don't have time to sit there and wait hours to get a simple fix. Rep told me okay. Three hours pass and NO EMAIL NO FIX. So I contacted again via chat. It said they were online, but they did not respond. After a good 20 minutes of waiting, I left. Maybe they are training new people, I don't know nor care. If I have a problem, get it fixed! If you can't fix, you need to communicate and tell me you are waiting for it to be fixed. Moreover, the communication. BEWARE!!!! If you contact them via chat, they make you hold on forever! And they don't come back to say anything. Sometimes I wait 45 minutes after they say, "Please wait while I check". Within that 45 minutes, the rep does not come back to tell me he/she is still working on the problem. They just leave you there like you are no one important. I guess customer service is not part of their mission statement. I have been with this company (using a lot of their apps) and it is a hit or miss with their service and apps. Sometimes I get the best help and support. Sometimes they blow me off. The next step I have is reporting straight to Fruugo about the lack of support this integration gives and the headaches I have had. Edited (January 23, 2019) (5-star) The CedCommerce team reached reached out to me in a personal email and fixed any problems that I am facing. I appreciate their help. Original review (2018) (5-star) Great app! Within a few days, orders started coming in. App was easy to setup. Loving every minute!

This application is great, it improves our work efficiency, and the staff will actively help us solve all problems. I recommend this app

Aman has been very helpful and he is very responsive. We had some small problems along the way but were able to resolve them through Aman's assistance. Great service!

It is not the easiest app to use for me, but the support is impressive. I am getting support on skype all the time, which i am very glad. I suggest the yearly plan for instant support. I am not sure if it is included in monthly plan.
so far so good!

I used this app to integrate from Shopify to fruugo it is a good app but the process was a little longer than expected. that's the only down said of it the app is great we have been getting sales now

Works exactly as described . I would recommend this app . customer support is excellent and when it is up and running is very easy

Great app and great customer support. I was able to easily upload products to fruugo using this app.

Great app! Team is working 24/7 and helped quick with implementation. Highly recommended. Happy to have it.

This is just what i was looking for, works seemlessly and effectively. The Ced integration team are unbelievably helpful and proactive. They solved all issues that arose almost instantly. Great value, effective and excellent service.

The service from CED Commerce is excellent. Very polite and efficient. They helped through my initial issues with the Fruugo app and now it is working fine.