CedCommerce Fruugo Integration

Yashwita and Monique were very helpful with my inquires about my Fruugo account. Thank you!

Great App and Excellent Support!

The app works smoothly and makes it very easy to list products from Shopify to Fruugo. I love the features, especially:

Product syncing
Order management
Easy product management through the app
Inventory management

Cedcommerce team is incredibly supportive. A big thanks to Yashwita and the Cedcommerce team for doing an outstanding job in getting my listing live on the Fruugo platform! Her assistance was prompt, professional, and made the entire process seamless. I truly appreciate her attention to detail and dedication to delivering top-notch service.

Highly recommend her for anyone looking to navigate the Fruugo platform

Not refreshing automatically, not updated for new manufacturer or brand GPSR compliance in the products. Not possible to add manufacturer to product and upload to Fruugo.

(January 21, 2021 - 5 stars) - Getting support. Will update on how it goes. Edited (January 15, 2021 - 2 stars) I had an issue with certain countries that did not allow certain products. Asked Fruugo about it and Fruugo told us to unlist those products from the CSV feed. CedCommerce app only use one feed and when I emailed them about it, they quoted me $100 to do "custom work". They seriously wanted me to pay extra (other than the regular monthly/yearly fee) so they can fix their app and make it more easy for us to limit products from different countries. This feature should already be included. If Fruugo is telling me that I need to limit product on the feed then that means that Fruugo has an option but CedCommerce has not tapped into that feature yet and wanting to charge me extra just so they can do their work. No thanks. Edited (June 25, 2019) App is working fine now. ------------------ Edited (May 6, 2019) (3-Star) The team has been helpful but yesterday I had the worse experience. I opened up chat, asked them to fix a pending order. The rep told me that they will fix and email me. After 5 hours, NO EMAIL and NO FIX. So I contacted again via chat. Second rep told me they will fix it. Took his sweet time while I was waiting on chat. So I told him to email me as I am a business owner and don't have time to sit there and wait hours to get a simple fix. Rep told me okay. Three hours pass and NO EMAIL NO FIX. So I contacted again via chat. It said they were online, but they did not respond. After a good 20 minutes of waiting, I left. Maybe they are training new people, I don't know nor care. If I have a problem, get it fixed! If you can't fix, you need to communicate and tell me you are waiting for it to be fixed. Moreover, the communication. BEWARE!!!! If you contact them via chat, they make you hold on forever! And they don't come back to say anything. Sometimes I wait 45 minutes after they say, "Please wait while I check". Within that 45 minutes, the rep does not come back to tell me he/she is still working on the problem. They just leave you there like you are no one important. I guess customer service is not part of their mission statement. I have been with this company (using a lot of their apps) and it is a hit or miss with their service and apps. Sometimes I get the best help and support. Sometimes they blow me off. The next step I have is reporting straight to Fruugo about the lack of support this integration gives and the headaches I have had. Edited (January 23, 2019) (5-star) The CedCommerce team reached reached out to me in a personal email and fixed any problems that I am facing. I appreciate their help. Original review (2018) (5-star) Great app! Within a few days, orders started coming in. App was easy to setup. Loving every minute!

This app is simple to use and the support we get from Aman from Fruugo team exceptional, responds really quick and always helpful!

I have been in contact with the CedCommerce support team for nearly a month now, trying to get both variants of my product displayed on Fruugo. I have spoken and corresponded with almost the entire support team, yet they have been unable to resolve my issue. Despite repeatedly assuring me that the problem would be fixed within 24 hours, no progress has been made. The lack of effective support and the unfulfilled promises have been incredibly frustrating. I do not recommend the CedCommerce Fruugo App.

Very good support throughout integration process and on going use. Would recommend the app for Fruugo integration.

I would recommend a very useful app where you can get answers to all kinds of problems. This app is very good. So easy to use and seems to have been made by people who know exactly what most of us need. I highly recommend this app in order to manage your feed to fruugo most effectively and know that you will always have quality service whenever you run into a problem. Thank you

I used this app to integrate from Shopify to fruugo it is a good app but the process was a little longer than expected. that's the only down said of it the app is great we have been getting sales now

Fast and kind help + easy to use integration!
They not only helped me with the issue, they also helped solving it...thanks!