FRAUD!!! SCAM!!! LIARS!! First of all this company has 1314 Customer Complaints in the past 12 months with the Better Business Bureau. They are Scalable Press and OOShirts!! look them up!! I CAN GUARANTEE YOU THEY WILL PUT UP FAKE 5 STAR REVIEWS ON HERE TO IMPROVE THEIR RATINGS. They've been caught doing this multiple times before and reported to Shopify. They even put their warehouse address on a fake shopify accounts for their 5 star reviews. They can't even do that right so how do you expect them to print your shirts and ship them out correctly? There is always an excuse for everything that goes wrong with them which is basically everyday. If you want to know how this company works watch the Fyre Festival Documentary on Netflix its literally how Max and his team operate to the tee!!! Glad to see all these one star reviews for these frauds!!! UPDATE!!! NOTICE HOW FUEL HAS NOT RESPONDED TO ANYONE'S 1 STAR REVIEWS??? ITS BECAUSE THEY DONT CARE ABOUT YOU OR YOUR COMPANY. LET THAT SINK IN!!!!
ALSO THEY CLAIM THAT THEY ARE MOVING INTO A NEW WAREHOUSE, THATS WHY THEY'RE SO BACKED UP. THE TRUTH IS THAT NOBODY KNOWS ABOUT THE MOVE AT SCALABLE PRESS LOL!! ANOTHER LIE BY PATHOLOGICAL MAX
Very poor customer service, they don't even reply to you even after 24 hours. You have to wait a long to get a reply. Their app doesn't work it won't show tracking detail for the orders i complained about and they promised to give a tracking details sheet and still not given it to me its been 3 days. Their production time is 5-12 business days and the orders of the march are still in production. Please don't use this vendor they will promise you that don't respond to you properly and take huge time to reply. They deserve negative stars.
VERY VERY BAD, Too many orders have not been produced even though it has been more than 20 days......
From so good to so VERY BAD. Used them for 6 months, started off great, loved their low prices and highly responsive customer service. Over the past month they have gone from so good to HORRIBLE. More than 2 weeks delayed in production (with no communication), sending out wrong sizes when they do finally produce something. Waiting to get last few orders out of production then will never use them again.
The print quality of the POD tees is AMAZING! The integration with Shopify is super easy to navigate. I highly recommend them as a POD provider... my only small gripe is that on occasion, the orders take a little longer to ship than expected, but with everything that is going on currently, I can handle a little tardiness. Great partner to grow your brand with.
Working progress is too late. Orders take a long time to process. Tired of the way fuel works. Everything is too bad
I am a longtime fuel customer, I used to be very good, but now, you guys have a bad service, handling time is too long, even customer care is very poor. I ordered a hoodie printed, handling time up to 10 days, and when I asked to track the shirt immediately or cancel my order, you guys don't hesitate to cancel my order, while I waited. Wait more than 10 days, you just think, my customers what they will tell me. horrible.
The Salty Fin
This is one of my favorite and most used POD apps! My customers love the choices, quality, and speed. I love the customer service. Happy to be a part of the Fuel Family.
I can’t say enough good things about FueL. I’ve owned a promotional products company for over 30 years and have dealt with literally 1000’s of suppliers across the U.S. as well as factories in China and India, so when I tell you I am impressed with a company, it is high praise indeed. Print on demand is a new concept for me and I’m dipping my toes in the water with a personal project, ZanyBirds.com, with more sites coming. I did a lot of research and actually worked with 4 other top companies before choosing Fuel as my primary printer. First off, they have a very good selection of products and their printing quality has exceeded my expectations. They also offer more product color choices and sizes than anyone else I’ve seen. Comfort Colors short sleeve tee shirts are available in 72 colors and Bella Canvas in 93! Offering choices is one thing, but having them in stock is critical. Fuel actually has a link to their inventory so you can see what’s available at any given time. I’ve just checked and at this moment, there are over 200,000 black Bella Canvas Large short-sleeve t-shirts in stock. Selection means nothing without good printing and neither of them means anything if you can’t get products out quickly. Clients have been conditioned by Amazon and I’m happy to say the majority of my orders have shipped in 2-3 days and clients have complimented me on how fast they arrived and how good they look. Fuel also has some of the lowest prices out there. I can actually buy products at a price that allows me to be competitive with other companies in my market and still make a profit. Which brings me to my final, and maybe most important consideration when choosing a supplier, and that is customer service. Their built-in chat feature lets me reach out easily when I have a question and I often get a response within minutes, and rarely does it take more that several hours. I appreciate not only their speedy responses, but their honesty. COVID created a demand that exceeded what anyone from any company could have predicted. As I was beginning construction of my site and asked how they were handling it, they up front and replied that it sucked at the moment, but they were in the midst of a million dollar investment to upgrade production and customer service and they did that and it has paid off incredibly. I’ve had enough experience to know that unexpected things happen, but just tell me the truth, tell me what you are doing to fix it and follow through. Fuel did that. Fuel is also continually adding well thought out products and services and keeps me in the loop of what they’ve added as well as ones that are coming soon. In short, Fuel ticked off all the boxes of features and performance I was looking for and has been a pleasure to work with. I am very happy to give them my highest recommendation.
I can not satisfy with your service. Very Slow, Delay without notice. Refuse and refund at the end of handling time. Not only one time you make me disapointed.