The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I made sample order 22.12.2020 received 28.1.2021. My customers won't wait for their orders to arrive over a month without a huge load of complaints. Print quality was totally horrible and I also bought many different products to test fabric quality and I must say that I would not pay even one dollar for these items. This company has a long way to go if they want to provide quality apparel with good prints. But surely their prices tells the story, with the cheap prices you get cheap products. One star for good customer service.
Hi there! Want to clear up some confusion here. Looks like your sample order of 8 products went into production on 12/28 and shipped out in 7 business days. Since you are located in Finland, it then took 3 weeks to ship there. This is all within our expected production and shipping times.
As for your quality, I reached out to get more information. The email you are using is invalid though and not seeing any support requests from your account either. Want to help you with this order though! Can you please reach out to email@example.com?
The Blessed Clothing Co.
FUEL really has some EXCELLENT Customer Service. Very grateful for that! Someone always in an excellent and timely fashion. As, well everyone who assists always does so so kindly and graciously. ELSA IS AWESOME!!!!! Shout out to Max, Hector & Lyman as well! - GOD Bless you! Thank you!
Concerning the app, I have a t-shirt and other apparel business and LOOOOVE LOVE LOVE how I am able to sync different items/products under the same listing in my store. For example, I have 1 listing for every t-shirt, hoodie and long-sleeve shirt. I group them together, per design, as 1 item. It makes having collections so much easier and things on my website look so much neater. Fuel has a wide variety of items to choose from as well. Turn-around time to produce items is excellent. I sooooo appreciate excellence. Very glad I ever started using FUEL!
Grear customer service!
They are responsible when the item is lost by the carrier. Also, the price is good!
Lord of Lords
The only reason they're getting a 2 star is because their prices are really good and I'm hoping the test order I made comes out great as well. It's only been 2 days since I started using Fuel and the headache is present let me tell you. My first issue came from the structure of placing a test order, there isn't any clear instructions on how to do that. There is not button or section where its dedicated towards you placing these kind of orders, its all just in the same place with no detail. Fine, I got through that part but then the most annoying issue I ran into was when my Test order came back with an "error". I messaged customer service and they got back to me the next day with a link to the amount of stock they have. In other words you'll have to personally wake up and check their stock daily and then manually update your items based on the stock they show on their storage link. While you're making the actual product it does not tell you what's in stock and what's out of stock and unlike other drop shippers they 100% allow it to be LIVE and RUNNING on your website without saying a word. What their customer service suggested to me was to replace the color with something similar or another item whenever a customer ordered something that was out of stock. If you don't email them about this they don't inform you either. Again, they do have great prices so I dealt with those issues and updated my items. I thought it couldn't get any worse until today when I noticed I missed out on 4 sales and one of my customers reached out to me letting me know what the problem was. Basically any time an item from Fuel was added to the cart and they attempted to check out it would give them a shipping error telling them they couldn't ship to their area/location. I had to go through Fuel's FAQ section and finally found an answer to this problem, at least I thought I did. Fuel provided instructions on how to resolve this issue by going into my settings and adding fuel to the other shipping settings in your account. I did that but did it solve the issue, no. I also made a shipping profile for Fuel itself and did that fix the issue, no. Now I'm here waiting for a response from customer service but in the mean time I'm going to go look for another drop shipper with equivalent prices even if its a bit higher because these issues and missing out on sales isn't worth a few less bucks. Try at your own risk, Fuel has potential to be great because they do have an advantage with their prices. If they can fix these big issues so many more people would use their services permanently as a first choice, I know I would but right now it only deserves 2 stars and that's me being nice and seeing their potential.
We are totally new to POD and have tried a few POD apps. This is the best one in my opinion. The products are great and the price is one of the best, if not the best out there.
The app itself is so easy to use which for a beginner suits us well. 10 out of 10!! Oh, and delivery times have been great especially considering these unusual and trying times.
Good Soldier Apparel
I use this app for t-shirt/hoodies design uploading and printing. The prices are great and so are the sizes, and they're available. So far, my designs have come out great. I look forward to working more with Fuel in the future.
Best prices on POD products. Customer support live chat is very good as well. Thank you very much :)
The app is amazingly user friendly and the best part is the Support desk. They'll get back to you fast and guide you well. My experience has been wonderful.
I received early and effective support from the support team, very good for my job! Thanks very much!
Fuel's customer service is great. I get a response usually within the hour. Any shipping issues will always get taken care of with no pushback. Very ethical company! Product selection grows periodically and is getting better!