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DO NOT USE THIS APP.
Worst customer service in the history. Long shipping time. Gives you a daily excuse on why your item isn't shipped yet. After digging deeper, I realized their items are shipped from CHINA while pretending to be from US. BE AWARE. STAY AWAY FROM THIS APP.
They are not transparent about their shipping at all.
I highly recommend this POD company. The app is pretty simple to use, and we have many satisfied customers who have purchased t-shirts printed by Fuel POD. Issues don't happen often, but when there has been an issue, they are great to work with ensuring a satisfied customer in the end. I cannot say the same of some other POD providers I have used.
My store has been using Fuel for over 300 orders now, and, overall, I'm very happy to continue to use them. They are the cheapest and also the fastest fulfillment company I've used, sometimes shipping orders out within 2 business days, which, if you know anything about this industry is really good. While Printful still have better flat mockups than Fuel - Fuel are growing and improving all the time. Their support are friendly and their engineers get the job done if you have some technical issues. Overall, if you are looking to make your apparel store much more profitable than with Printful or Printify - Give Fuel a go, and start banking more profit ;)
Thank you so much for taking the time to share your positive experience with Fuel. Your feedback means a lot to us and serves as a great encouragement to our entire team, from merchant support, to fulfillment, to engineering and product development.
We're thrilled to hear that you've found our fulfillment services to be both efficient and cost-effective. Ensuring timely order processing and delivery have been a top priority for us at Fuel, and we're glad to hear that our efforts are resonating with you.
Your recognition of our support team's friendliness and our engineers' ability to resolve technical issues promptly is deeply appreciated. Your patience and thoroughness in reporting issues to us are valued greatly. Thanks to your input, our engineering team was able to swiftly identify and resolve the issue. Thank you, thank you and thank you!
We've also taken note of your feedback regarding mockups. Your input will be invaluable as we work towards further improvements in this area.
Once again, thank you for choosing Fuel for your fulfillment needs, and for your continued support. We're honored to be your trusted partner, and we look forward to serving you even better in the future. <3
So far everything has been going smoothly as we transition all our products to Fuel and Max has been very helpful on getting all our questions answered. We have not experienced the super long turn around times (only about 7 days which is reasonable considering the circumstances) and they look to only be getting better from here on out. We have worked with another division of their company in the past and the quality has always been stellar. Keep in mind Printful has a 6+ week turn around time right now and they won't even let you create new print items so not sure why some of the recent 1 star reviews recommend switching to Printful. You don't get all the bells and whistles that Printful/Printify offer but if you have any experience in the apparel industry then in my opinion this is a great option as you simply can't beat the prices & quality.
Customer support has been very quick, team responds to the queries quickly and supports with all the possible resources. I have not received any negative comment on the quality of the product that I have sold so far. Would recommend this for anyone to start.
My customers give a 5 star reviews for the orders, the support, the operations are super streamlined in Fuel, and best part Fuel is it also provides them at best prices, which I have never seen anywhere. Highly recommended for any starting their POD business.
NTO Sports is very excited to work with Fuel for all its Apparel needs. They have time and time again shown me that they are my right choice. The customer service they provide is excellent.
This app is great and the merchandise is very affordable. I have been using the app for a number of years and they have never let me down yet.
Customer service is top notch
The staff at Fuel has been amazing to our team; they get things done, make things right, follow up, and offer advice on things to sell. I couldn't ask for a better POD vendor to work with. I don't understand the negative reviews. I'm happy, my customers are happy. Keep the Fuel tank on full! =)
Wow, thanks for the glowing review! 🌟 We're thrilled to hear that you've had such a positive experience with us. Keeping that Fuel tank on full and making sure you and your customers are happy is what we're all about! Thanks for your support and trust.
Cheers to more success together! 🚀
I had not received payment from PayPal due to some issues at the customer's end. However, the auto fulfillment option had placed the order for production. On request, the FUEL representative was prompt enough to cancel the order for production. Otherwise, in case of any delay, the product would have been shipped without the payment received by me.
We're happy to hear our amazing Customer Support team was able to help you, Joyrup. Feel free to visit our Help Center for more information about how to edit your fulfillment options.
- Lyman
Avoid this app. There are better POD companies out there. Quality, shipping time, support and every other thing is horrible.