Fuel: Print on Demand , 284 avis
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You lost my business. Shame on you for deceiving your customers. We all count on you and you have failed to deliver.
From so good to so VERY BAD. Used them for 6 months, started off great, loved their low prices and highly responsive customer service. Over the past month they have gone from so good to HORRIBLE. More than 2 weeks delayed in production (with no communication), sending out wrong sizes when they do finally produce something. Waiting to get last few orders out of production then will never use them again.
Great customer service and very fast response time! I'm happy with all orders from Fuel. I intend on growing my business across my multiple websites with Fuel for years to come!
=> Update:
No respect for customers.
Not respecting the Seller.
Increase Ship unreasonably.
Increase Base cost unreasonably.
Austria Long production.. Quality is not good.. Ship is expensive..
I'm sorry to hear about your negative experience with us. Either myself or our Vietnam team will reach out to you.
- Lyman
I used this app to supply teams with fan gear and player gear. hoodies and tees were always late. Always flawed or wrong colored. The claimed the stains were from pretreatment and would wash out it did not. Another order had the arms folded on to the print while it was still wet. ink on sleeve and ruined print. Some orders did not ship for nearly 3 weeks. DTG advertised at 2.5 business days. I was told every single time that they are completing that rate on 85-90 percent of orders. Over 10 orders with angry customers. Not just regular customers, sports mom customers who paid money to be left waiting. DO NOT USE THEM IF YOU PLAN ON SELLING TO FRIENDS AND FAMILY ESPECIALLY. All orders were shipped to central Indiana late, from Indianapolis supposedly.
I placed an order on Sep 20th, and it's Oct 15th and still showing "shipped". What a joke. Don't waste your time. They lure you with the low prices, but you pay for it in reputation and returns.
Hi there! Very confused what the issue is here. We received your order on September 20th and it shipped 2 days after on the 22nd.
I do see USPS had a delay with the package in transit but it will be to your front door tomorrow. Reached out via email to further clarify.
Thanks!
Mockups are incorrectly colored which makes it a bad experience for your customers. Fuel customer support doesn't respond to support inquiries.
We are a little confused by this one. You have not logged into the app for over 3 months and never wrote into our support team. We are more than happy to help you out but looks like you are reviewing us without actually using our app. Regardless, we emailed you to find more info :)
We have now done over 3000 orders in the past 2 months and they are terrible, shirts routinely take 1-2 months to deliver and customers get PISSED.
There is a 1-3% error rate of misprinted graphics, crooked designs and bad prints, half prints etc.
Use CustomCat, our orders have been shipping in 2-3 days and much higher quality with better automation.
Stay away from this junk service if you don't want your business to crash!!
I have used a lot of services from different providers but I have not seen a bad service like Fuel.
They don't even care about your complaints or suggestions, they simply take your money and do what they want, and you suffer the disastrous consequences of their bad way of doing things.
A lot of my orders are not shipped for more than 20-30 days. I got many negative feedback. Customers service sucks. We will work with another one.
More than a month still not shipped.
The print quality is very bad, I often get complaints from my customers about the print quality, they often request a refund. Fuel regularly delivered the wrong sizes and colors of the shirts that I ordered.
The worst customer service I've ever known, when you ask a question, they will answer 2-3 days later.
Bad service! I made a mistake and paid the price when choosing them