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My store has been using Fuel for over 300 orders now, and, overall, I'm very happy to continue to use them. They are the cheapest and also the fastest fulfillment company I've used, sometimes shipping orders out within 2 business days, which, if you know anything about this industry is really good. While Printful still have better flat mockups than Fuel - Fuel are growing and improving all the time. Their support are friendly and their engineers get the job done if you have some technical issues. Overall, if you are looking to make your apparel store much more profitable than with Printful or Printify - Give Fuel a go, and start banking more profit ;)
Thank you so much for taking the time to share your positive experience with Fuel. Your feedback means a lot to us and serves as a great encouragement to our entire team, from merchant support, to fulfillment, to engineering and product development.
We're thrilled to hear that you've found our fulfillment services to be both efficient and cost-effective. Ensuring timely order processing and delivery have been a top priority for us at Fuel, and we're glad to hear that our efforts are resonating with you.
Your recognition of our support team's friendliness and our engineers' ability to resolve technical issues promptly is deeply appreciated. Your patience and thoroughness in reporting issues to us are valued greatly. Thanks to your input, our engineering team was able to swiftly identify and resolve the issue. Thank you, thank you and thank you!
We've also taken note of your feedback regarding mockups. Your input will be invaluable as we work towards further improvements in this area.
Once again, thank you for choosing Fuel for your fulfillment needs, and for your continued support. We're honored to be your trusted partner, and we look forward to serving you even better in the future. <3
The staff at Fuel has been amazing to our team; they get things done, make things right, follow up, and offer advice on things to sell. I couldn't ask for a better POD vendor to work with. I don't understand the negative reviews. I'm happy, my customers are happy. Keep the Fuel tank on full! =)
Wow, thanks for the glowing review! 🌟 We're thrilled to hear that you've had such a positive experience with us. Keeping that Fuel tank on full and making sure you and your customers are happy is what we're all about! Thanks for your support and trust.
Cheers to more success together! 🚀
The best app I've tried. Quality and price are both good and they have always met delivery times.
Above all, the customer service is excellent, they answer emails very quickly and wholeheartedly support me to get the best prints.
Thank you, Fuel is great.
They have helped us lower our prices greatly! After ordering a sample, it was apparent that their quality is amazing! Thicker, more colorful, and larger print! And their customer service is world-class! Give them a try today!
My partners & I have been working with Fuel for about 2.5 years now and the experience keeps getting better. As a company they strive for quick shipping and perfect quality and they hit the mark more often than not. One of the best things about Fuel is their pricing and how they allow you to actually make a reasonable profit margin with print on demand. We intend on growing our business across our multiple websites with Fuel for years to come!
We're happy to have you as long-time partners and look forward to helping your store grow.
Customer service is excellent. I think Fuel will soon overcome the inadequacies in the past time and return to being as great as before.
I started working with Fuel as a Fulfillment partner only recently. However, Fuels operations are top class, Everything has been smooth from order to delivery of product to the customer. Also the support is excellent and the team has resolved all my queries very well....
Grear customer service!
They are responsible when the item is lost by the carrier. Also, the price is good!
Highly recommend!!!
I can’t say enough good things about FueL. I’ve owned a promotional products company for over 30 years and have dealt with literally 1000’s of suppliers across the U.S. as well as factories in China and India, so when I tell you I am impressed with a company, it is high praise indeed. Print on demand is a new concept for me and I’m dipping my toes in the water with a personal project, ZanyBirds.com, with more sites coming. I did a lot of research and actually worked with 4 other top companies before choosing Fuel as my primary printer. First off, they have a very good selection of products and their printing quality has exceeded my expectations. They also offer more product color choices and sizes than anyone else I’ve seen. Comfort Colors short sleeve tee shirts are available in 72 colors and Bella Canvas in 93! Offering choices is one thing, but having them in stock is critical. Fuel actually has a link to their inventory so you can see what’s available at any given time. I’ve just checked and at this moment, there are over 200,000 black Bella Canvas Large short-sleeve t-shirts in stock. Selection means nothing without good printing and neither of them means anything if you can’t get products out quickly. Clients have been conditioned by Amazon and I’m happy to say the majority of my orders have shipped in 2-3 days and clients have complimented me on how fast they arrived and how good they look. Fuel also has some of the lowest prices out there. I can actually buy products at a price that allows me to be competitive with other companies in my market and still make a profit. Which brings me to my final, and maybe most important consideration when choosing a supplier, and that is customer service. Their built-in chat feature lets me reach out easily when I have a question and I often get a response within minutes, and rarely does it take more that several hours. I appreciate not only their speedy responses, but their honesty. COVID created a demand that exceeded what anyone from any company could have predicted. As I was beginning construction of my site and asked how they were handling it, they up front and replied that it sucked at the moment, but they were in the midst of a million dollar investment to upgrade production and customer service and they did that and it has paid off incredibly. I’ve had enough experience to know that unexpected things happen, but just tell me the truth, tell me what you are doing to fix it and follow through. Fuel did that. Fuel is also continually adding well thought out products and services and keeps me in the loop of what they’ve added as well as ones that are coming soon. In short, Fuel ticked off all the boxes of features and performance I was looking for and has been a pleasure to work with. I am very happy to give them my highest recommendation.
Offering a competitive base cost for POD, diversity in catalog, they have good CS team also. Therefore, in high-peak season, fulfillment can take more time.
Dear Khoabon,
Thank you immensely for your thoughtful feedback! We're thrilled to hear that you appreciate our commitment to providing excellent customer service, a diverse catalog, and competitive pricing. Your kind words mean a lot to us and serve as a testament to the hard work of our team.
Regarding your feedback about fulfillment speed during peak seasons, we truly value your input. Over the past year, we've dedicated significant efforts to enhancing our fulfillment performance, particularly during high-demand periods. We're delighted to share that our efforts have yielded positive results. In fact, during Q4, our service level agreement (SLA) saw an improvement of over 10%, with the majority of orders now falling within a 2-3 day SLA.
We're continuously striving to ensure that your experience with us exceeds expectations, and your feedback helps us in this endeavor. If there's anything else we can do to further improve your experience, please don't hesitate to let us - support team know.
Thank you once again for your valuable feedback and for choosing us as your partner :) <3