Fuel: Print on Demand

So far I like their products a lot. I had some issues with the quality of the heat press transfer and they said they would send out replacements. Right now though the shipping time is extremely delayed. Currently I have 2 orders in placed May 11th and they are still unfulfilled and it's May 29th (13 business days). So be aware of that. I'm hoping things turn around though.

Pros: Excellent for the price. Cheapest American Apparel POD I have found. Shipping and processing are quick despite COVID. Very happy with the print quality.
Cons: App can be glitchy. The art placement is automatically centered which is great the 99% of times you need that, but there is not way to override it when things need to be placed in a speciffic spot. Customer service can range from right away (often) to waiting for hours (not as often, but I have waited hours during their customer service hours).
Overall, I say the company is worth working with. They are new and will probably get better with time. I just hope they can keep up their quick speed and quality prints as more people switch to them.

Shirts are quick. Hats are always out of inventory. still will work on one or two items per order. Bulk order can be risky as updates on inventory doesn't seem up to date.

Great app! I cannot wait until they have an Etsy integration. I love that they sell Comfort Colors sweatshirts and tshirts, I think this really sets them apart from a lot of other print on demand providers. Also, I've gotten nothing but good feedback from my customers regarding print quality and product quality. Most orders are also normally shipped out within 2-5 business days, BUT the reason I knocked two stars is because if they need to reprint or tell you they need to redo one of your orders, you could be waiting WEEKS until they fulfill the order. This makes for very unhappy customers and a ding on your account if you're selling on a platform like Etsy, Amazon, etc. So the system isn't extremely reliable in that regard, but again it's a great app and they seem to be a newer company so I am pretty understanding... this definitely needs to be fixed though.

Fulfillment time is usually pretty good. Product selection is decent and support is responsive. However, on multiple occasions, my customers have received the wrong color shirt due to an automated substitution rule they have, which can’t be disabled. This even occurs when multiples of the same shirt are ordered in different sizes, so the customer receives 2 completely different looking shirts. There’s also no notification of this happening, so it’s not until the customer complains that I am aware. For me, the color of the shirt is specific for the design. For that reason, I will be moving to another POD partner where I can be more confident the correct item will get sent.

*UPDATE* Changing from 5 stars to 3 because after a month or 2 of wearing one of the test shirts I had printed, I noticed the print started cracking and flaking. Not a huge amount but, honestly, when trying to grow an apparel business any amount is too much. All the other positive things remain true but I may just end up finding a new pod service for the time being over this.

Made a switch from Printful to Fuel and so far have not been disappointed. Before I go on, it must be noted that the printed colors from Fuel were nowhere near as vibrant as Printful's printing. Having said that, Fuel offers low enough prices that I was able to significantly reduce prices for my customers while simultaneously increasing my profit margin. The quality of products is mostly on par with Printful, though with less options. Oh, and the excellent shipping speed must be noted. Its my understanding Fuel uses expedited shipping at no extra cost (or something like that). Im looking forward to more improvements on Fuel and definitely looking forward to having more options in products but for the time being Im definitely sold on Fuel.

PS - *Dear Fuel, add leggings!*

I normally don't give negative reviews, because I choose to go directly to the company with any issues. But I felt the need to share to let others know before using this company. Recently I starting using this app. I ordered a couple of sample shirts and I was pleased with the product and speed of production and delivery. After a devastating tornadoes hit my community on March 3rd, 2020, my company designed a shirt to sell with 100% of profits for the tornado relief. I decided to use them to print a bulk order for me and reached out to them explaining the situation and request a faster shipping method. They were very kind and obliging to me. So I was very pleased with the interaction and very thankful for their willingness to work with me.
Well, when I received my bulk order, I immediately noticed 2 shirts with a dark discoloration on them. I emailed them explaining the situation and got an immediate response with an offer to replace the shirts. A few hours later I emailed them explaining I had 8-10 more shirts with the same problem. That's at least 12 of the shirts of a bulk of 72 shirts that had dark discolored spots in various places. I received no response. It's been 3 days ago since I sent email and have still not received a reply. I had to find a local screen printer to replace the shirts costing more money. Plus I had to email all my online customers to check their shirts and offer a replacement if they noticed any problems. I regret using the Fuel app and have hurt my business because of it. I'm still waiting to hear from them about the 12 shirts that have spots on them....

Update - The company has now responded and is refunding money for the defective shirts along with some additional money for my trouble. I appreciate that they have been stand up enough to stand behind their product.

I really like Fuel, If only they had more branding options like custom neck labels and removable tag option at the minimum, like Printify or Printful. One thing I liked about Scalable Press is the wide range of Shirt options, this app is really missing that. The Placement print on the garment could be a lot smoother. the online part of Scalable Press lets you choose which specific area, like top left corner or top right corner. If they can really focus on these problems, I believe they can better than Printful. Quality is already there.

*Actualizacion.

No tan bueno. Los pedidos hecho el 24 y 25 de abril todavía no le llegan a los clientes. Hoy es 12 de junio. Me dieron el reembolso de uno de los pedidos.

Lo mejor que tienen son:
Precios
Atencion al cliente

Lo peor:
Los envíos. Son eternos. Al menos fuera de Estados Unidos.

Hey The App Will Not Open I Am Very Confused Because It Says I Have The App But Every Time I Try To Open It The App Stays At Logging In