Fuel: Print on Demand , 276 vurderinger

Great Fuel, best pricing and good quality

fuel pod team is really helpful and excellent team. You are definitely not a victim. I recommend it.

FUEL failed to meet our high professional standards and is no longer our exclusive vendor for Fitted Crew T-shirts, 50/50 Hoodies, and 15 oz Mugs. This POD vendor is not worth the effort for the following verifiable reasons:

Their quality control department has been found lacking, their support team inept, and their app full of fatal flaws that will make your business fail. I do not recommend FUEL as a business partner in the POD market.

1) T-Shirts and Hoodies were far too often shipped with misprints, wrong prints, missing prints, wrong product blanks, and wrong product sizes. Customers would get the wrong size print other than what was mocked up. 13" large on the back would be printed 11.5" instead to save ink. Wrong print on the back with the correct print on the front. Inconsistency in specific print location as per the mockup generator. Gildan blanks swapped out for Jerzees blanks without communication or permission or a refund for the difference in blank price. Mugs arrived broken as they were missing protective packaging or were shipped using inferior packaging materials.

2) Fuel would print shipping labels within two days, but production would occur 5-7 days after the order was marked fulfilled - when contacting the shipping agent, USPS/UPS would state they did not have the package in their possession. Fuel also never allowed for size changes when a customer ordered the wrong size as they've already printed the shipping label. Orders couldn't be canceled or changed as a result.

3) Their mockup generator would have color selections for products they did not have in stock or keep stock on. Production times would become up to 12 business days on certain colors and sizes as they waited for blanks to arrive. They would print a shipping label to maintain their production time claim even though their facility still wouldn't have any blanks in stock at any of their printing facilities.

3) Fuel support staff would only politely respond with auto-generated replies - "I'm sorry...." They often ignored requests or questions and I'd have to ask again when looking for order updates on messed up orders or orders that had too long of a production time.

These things happened far too many times and at my expense. My profit margins verifiably decreased 30% after switching to FUEL.

The only thing about doing business with them was their low prices - of which they sneakily increased their shipping fees to increase their profit during COVID-19. They have two packages sent instead of one when customers ordered a T-shirt & a Hoodie combo and claim they were produced at different facilities. (not good for the environment or for our budget). When asked to disclose their facility location as proof, they ignored all requests. I do not believe their print facilities are located in the continental United States as result.

For all of these verifiable reasons, I'm cutting my loss and moving on to a new POD vendor to further grow my graphic design business.

Superb customer service! As client I'm glad with the support that Max and team given. They listens to the client feedback and make the product better day by day. The shipment is fast and should there's something wrong with the print they re-shipped it for you right away. Nice people to deal with and ready to help you out

Fuel's customer service is great. I get a response usually within the hour. I can't say enough good things about this service!

All 5 Star Review are Fake from INDIA! Fuel is ooShirts with 1655 Complaints on Better Business Bureau this year. They are also Scalable Press and have been reported as a Scam multiple times on Trustpilot and Various other sites. DON'T BELIEVE ME LOOK IT UP!!! Also if you're looking for help with an order please expect copy/paste responses as thats all they do. I'm pretty sure its just one person using different names to copy/paste answers. Good Luck they're complete trash!

I have been using Fuel since I launched my company about a month and half ago and I have to say I am VERY pleased with it! They have processed over 500 orders for us so far! Their processing time is seriously INCREDIBLE! It's the fastest POD I have seen! We have had a couple issues with product, but they have been SUPER fast to fix them and it's been a very small % out of the over 500 orders! I also ran into a problem with adding product for over a week, and Max went ABOVE and BEYOND trying to help me sort it all out working with me daily. No joke, he is probably tired of my many messages! In the end it was actually a shopify issue and NOT fuel, and yet Max still was there every step of the way to help me sort it all out! BRAVO to him and the Fuel team! I look forward to a long partnership with this company!

Quick and helpful support, quick processing time and express shipping service with very cheap price. Recommended!

I received early and effective support from the support team, very good for my job! Thanks very much!

Very poor customer service, they don't even reply to you even after 24 hours. You have to wait a long to get a reply. Their app doesn't work it won't show tracking detail for the orders i complained about and they promised to give a tracking details sheet and still not given it to me its been 3 days. Their production time is 5-12 business days and the orders of the march are still in production. Please don't use this vendor they will promise you that don't respond to you properly and take huge time to reply. They deserve negative stars.