Fuel: Print on Demand , 276 recenzji

Great customer service and gets products. So far they have been great! Keep up the awesome work and you will always have a customer in me!

This new Fuel app is so great. I was able to setup by products in just minutes. The interface is easy to use and the products ship quick.

I have been using Fuel for the past 2 years. Shipping time is consistent with POD.
Good Customer Service

FUEL failed to meet our high professional standards and is no longer our exclusive vendor for Fitted Crew T-shirts, 50/50 Hoodies, and 15 oz Mugs. This POD vendor is not worth the effort for the following verifiable reasons:

Their quality control department has been found lacking, their support team inept, and their app full of fatal flaws that will make your business fail. I do not recommend FUEL as a business partner in the POD market.

1) T-Shirts and Hoodies were far too often shipped with misprints, wrong prints, missing prints, wrong product blanks, and wrong product sizes. Customers would get the wrong size print other than what was mocked up. 13" large on the back would be printed 11.5" instead to save ink. Wrong print on the back with the correct print on the front. Inconsistency in specific print location as per the mockup generator. Gildan blanks swapped out for Jerzees blanks without communication or permission or a refund for the difference in blank price. Mugs arrived broken as they were missing protective packaging or were shipped using inferior packaging materials.

2) Fuel would print shipping labels within two days, but production would occur 5-7 days after the order was marked fulfilled - when contacting the shipping agent, USPS/UPS would state they did not have the package in their possession. Fuel also never allowed for size changes when a customer ordered the wrong size as they've already printed the shipping label. Orders couldn't be canceled or changed as a result.

3) Their mockup generator would have color selections for products they did not have in stock or keep stock on. Production times would become up to 12 business days on certain colors and sizes as they waited for blanks to arrive. They would print a shipping label to maintain their production time claim even though their facility still wouldn't have any blanks in stock at any of their printing facilities.

3) Fuel support staff would only politely respond with auto-generated replies - "I'm sorry...." They often ignored requests or questions and I'd have to ask again when looking for order updates on messed up orders or orders that had too long of a production time.

These things happened far too many times and at my expense. My profit margins verifiably decreased 30% after switching to FUEL.

The only thing about doing business with them was their low prices - of which they sneakily increased their shipping fees to increase their profit during COVID-19. They have two packages sent instead of one when customers ordered a T-shirt & a Hoodie combo and claim they were produced at different facilities. (not good for the environment or for our budget). When asked to disclose their facility location as proof, they ignored all requests. I do not believe their print facilities are located in the continental United States as result.

For all of these verifiable reasons, I'm cutting my loss and moving on to a new POD vendor to further grow my graphic design business.

Very fast shipping and great customer service, highly recommend for all pod stores, will keep using this app in the future.

Excellent POD app for everybody. The base cost is very affordable, can beat any other POD or platform. Takes only 1 day to receive the tracking with fast shipping and delivery. Max of Fuel is the best support. Hopefully their app will have bulk upload function and many useful functions as well.

I think all 5 stars reviews were rated by their own staff.
First, you can realize the language is so abnormal.
Second, the service is very bad, they ship wrong products to our customer many times.
Third, the customer service is the worst. They keep ignoring our emails. Even when they reply to us, they never apologize if they are wrong. They also don't want to help us.
Such a bad experience.

Best price, mug print very fast, shipping fast. I love this app, easy design. Best customer service <3

Avoid this app. There are better POD companies out there. Quality, shipping time, support and every other thing is horrible.

Our tiny company always struggled to make a profit on apparel. Then we came across Fuel! Now we can have unlimited designs without sitting on large amounts of inventory. Their customer service is phenomenal, their ease of use is amazing, and the profit margins are awesome!