Recensioner (442)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 81 % av omdömena har 5 stjärnor
  • 2 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 12 % av omdömena har 1 stjärnor
Redigerat 4 april 2022

They are doing aweful now, we have to wait over 10 business days for our orders be shipped out, and when they ship out, they split customers order and send multiple pacakges, that's painful for international customers, especially it's higher chance to get lost in transit.
We have bad reviews complaining the long time waiting, customer get tired of, so do we. Super tired of this shity service, ...

PixelRetro
USA
Ungefär 2 år användning av appen
Redigerat 24 maj 2022

FUEL used to be one of the best POD Providers, but it was USED to!! The issue here is that they became so bad that I wouldn't even suggest them to my worst enemy!! It feels like its a group of people that they didn't have to do something better, got some printers, bought some stock(always everything is out of stock, and what they tell you, when you message them, is that it didn't pass the quality ...

Type Sale
Cypern
Ungefär 2 år användning av appen
Fuel POD svarade 9 juni 2022

Hi there Type Sale, we hear you. We are running into issues obtaining blanks from our suppliers, but working on ways to improve our production times and hope to have this ...

Redigerat 26 april 2021

From SO GOOD to so VERY BAD. Before 03/20 everything are ok but from that until now production time takes too long time, customer support are very bad. they don't even reply even after 24 hours. I won't using it anymore

hoandv91
Vietnam
Mer än ett år användning av appen
Fuel POD svarade 10 februari 2021

Thanks for the nice words, Hoan! We agree. Elsa is fantastic to work with :)

6 juni 2022

This is the WORST POD company you can rely on. They do NOT ship the orders out on time and always have delays. The new orders will ship out sooner than the old ones. Totally unreliable. If you want to have the POD supplier that can rely on this is NOT for you because you'll always have problems with your customers. We had 1000's of orders with them and I won't recommend them.

besmart-pod-store
Slovenien
Mer än ett år användning av appen
Fuel POD svarade 9 juni 2022

Hi there Denis. I appreciate your honest feedback. There is an industry shortage of blanks affecting the entire POD industry. However, we've implemented an auto garment swap ...

Redigerat 1 april 2022

Update (4/1/2022): Fuel used to be fantastic for its price offerings, but today prices rose as much as 30% on some items. As someone who buys blanks for a living by units in the thousands, I know the rates they can get them for. Super unfortunate that we will be taking our business elsewhere now for majority of our items.
Update (1/8/2022): I want to to love this POD vendor so badly since there ...

TOOTURNTTONY
USA
Mer än ett år användning av appen
Redigerat 30 november 2022

I've been using this app since March 2020, it was great for the first couple of months but lately, customer service become the worst. They won't help me with my issue with the app even tho Shopify told me it's the devs issue, not Shopify and they started charging 2% for refunds because THEIR payment processor is charging them that fee!!! like are you serious?? we all get charged fees from our ...

Vintage Designs
USA
Mer än ett år användning av appen
Fuel POD svarade 18 augusti 2021

We really appreciate your support, Vintage Designs!

4 maj 2023

Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE ...

PatriotDepot.com
USA
Mer än ett år användning av appen
Fuel POD svarade 6 mars 2024

We regret to hear about your recent experience.

Please be informed that any use of images, campaign taglines/slogans, names, or any related materials of political figures ...

11 maj 2021

This is an update of a 5 star review I gave FUEL more than a year ago. I believe that the rating was deserved back than. Sadly, and rather strangely, in the past couple of months FUEL has gone from one of the best POD companies to one of the very worst, in every way. The biggest problem is extremely delayed orders with no explanation and apparently no caring. I still have two that are over a ...

Doggylips.Com LLC
USA
Mer än ett år användning av appen
29 augusti 2023

They are censoring anything to do with President Trump. No matter if you own and create your own artwork or not. They use AI to knitpick and cancel orders without notifying you. Our company has made them hundreds of thousands of dollars and they just cost us over 400 sales. We are done with Fuel and will be making our own shirts going forward. This is a waste of time app for anyone who is a ...

Flag and Cross
USA
Mer än ett år användning av appen
Fuel POD svarade 6 mars 2024

Dear Flag and Cross,

Thank you for your feedback. We want to assure you that our policies are in place to respect intellectual property rights and are not intended to ...

14 juni 2020

Bad quality. All of my order is not shipped after 1 months. No one help me and support. That is really bad experience for me.

quyetdeptraikhongaisanhbang
Frankrike
Ungefär ett år användning av appen