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have been working with Fuel for over 3 years and am very satisfied with the service and product quality. Although there were times when there were problems with processing time, Fuel was able to handle it and gradually stabilized.
Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service!
I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated.
What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.
Customer support has been very quick, team responds to the queries quickly and supports with all the possible resources. I have not received any negative comment on the quality of the product that I have sold so far. Would recommend this for anyone to start.
My customers give a 5 star reviews for the orders, the support, the operations are super streamlined in Fuel, and best part Fuel is it also provides them at best prices, which I have never seen anywhere. Highly recommended for any starting their POD business.
The staff at Fuel has been amazing to our team; they get things done, make things right, follow up, and offer advice on things to sell. I couldn't ask for a better POD vendor to work with. I don't understand the negative reviews. I'm happy, my customers are happy. Keep the Fuel tank on full! =)
Wow, thanks for the glowing review! 🌟 We're thrilled to hear that you've had such a positive experience with us. Keeping that Fuel tank on full and making sure you and your customers are happy is what we're all about! Thanks for your support and trust.
Cheers to more success together! 🚀
Offering a competitive base cost for POD, diversity in catalog, they have good CS team also. Therefore, in high-peak season, fulfillment can take more time.
Dear Khoabon,
Thank you immensely for your thoughtful feedback! We're thrilled to hear that you appreciate our commitment to providing excellent customer service, a diverse catalog, and competitive pricing. Your kind words mean a lot to us and serve as a testament to the hard work of our team.
Regarding your feedback about fulfillment speed during peak seasons, we truly value your input. Over the past year, we've dedicated significant efforts to enhancing our fulfillment performance, particularly during high-demand periods. We're delighted to share that our efforts have yielded positive results. In fact, during Q4, our service level agreement (SLA) saw an improvement of over 10%, with the majority of orders now falling within a 2-3 day SLA.
We're continuously striving to ensure that your experience with us exceeds expectations, and your feedback helps us in this endeavor. If there's anything else we can do to further improve your experience, please don't hesitate to let us - support team know.
Thank you once again for your valuable feedback and for choosing us as your partner :) <3
Many things need to be improved, however still rate 5 stars because this team supports me with all the possible resources. The quality of products is great.
Fuel is a great application, but the downfall is it does not provide varieties of Print on Demand products.
I am looking forward to this development.
Thanks for your feedback, Soham. We're working on adding new products as we speak! We hope to have more options in the next few weeks. Hang in there.
Support rất nhiệt tình, fuel cần cải thiện thêm về thời gian sản xuất và giao hàng nhằm tránh sự chậm trễ đến tay khách hàng!!!
Good. Phuong helped me to understand the real problem. Thanks Phuong. Thanks Fuel for responding quickly whenever I am in need.
Hỗ trợ nhiệt tình, cần rút ngắn thời gian hoàn thiện đơn hàng và nên xử lý đơn hàng theo tuần tự thời gian order
Cảm ơn và Fuel team xin ghi nhận góp ý của bạn. Team đã, đang và sẽ luôn tiếp tục cải thiện thời gian hoàn thiện đơn hàng cũng như đẩy nhanh tốc độ xử lý đơn có vấn đề. Fuel team rất hi vọng được tiếp tục phục vụ bạn :)