Fuel: Print on Demand

Avoid at any cost. Read and don't dismiss these comments. Worst POD vendor I've used. Poor mgmnt. Incapable of processing orders in the order they receive them. Orders frequently get "stuck" in their system or so Max says. They don't care appear to care about small companies. They likely process orders from their bigger clients first. They perform maintenance without warning and then cause massive shipping delays. Shopify should be ashamed for allowing this app on their platform. Take your money elsewhere. Lot's of POD apps out there and Fuel shouldn't be on your list of options. Shopify clearly doesn't vet the vendors providing services on their platform or this company wouldn't be allowed on it.

Every shirt/ sweater/ hat all came out absolutely perfect. We have unique colors for our brand and they were spot on with our Hue

**UPDATE** After over a month waiting to be fulfilled, I requested a cancellation and refund for several orders, only to be ignored. I had to refund the customer. Now it has been shipped. If they follow their previous actions, they will eventually respond to the email to say "Sorry, it's been shipped now".
Fulfillment times are hit and miss. I understand that due to COVID 19, many POD are experiencing longer than normal processing times. However, my issue with this company is quality, consistency and customer service. Orders placed almost 3 weeks ago will still be "in production", but orders for the exact same shirt and size placed later than that will ship first.
I have written into customer service regarding several issues such as: several wrong shirts being sent, design on shirt being off center and crooked. Also, a customer sent in a photo showing how bad the shirt looked after just one wash. Customer service will not respond AT ALL after weeks. I have ordered sample shirts myself. The first samples were fine. The second sample was just plain black text on a shirt and almost completely washed off after one wash. It's one thing to have long fulfillment times, but when the customer finally gets their order and it's bad quality or completely wrong and they do nothing about it... that's the problem. Absolutely would not recommend.

So far I like their products a lot. I had some issues with the quality of the heat press transfer and they said they would send out replacements. Right now though the shipping time is extremely delayed. Currently I have 2 orders in placed May 11th and they are still unfulfilled and it's May 29th (13 business days). So be aware of that. I'm hoping things turn around though.

The customer service is terrible. They will NOT ship your item within the timeline set on the website. You will have a angry customers. It's not worth the $3 cheaper prices. What a damn nightmare. Customer service was god awful, after I saw that my order didn't ship in 10 days, I asked for a refund. They told me we can refund the shipping fee. So they suggested never sending my order and refunding $5. Amazing. I wish that receive the same level of customer service that they provide. Thank God for credit card dispute process.

Pros: Excellent for the price. Cheapest American Apparel POD I have found. Shipping and processing are quick despite COVID. Very happy with the print quality.
Cons: App can be glitchy. The art placement is automatically centered which is great the 99% of times you need that, but there is not way to override it when things need to be placed in a speciffic spot. Customer service can range from right away (often) to waiting for hours (not as often, but I have waited hours during their customer service hours).
Overall, I say the company is worth working with. They are new and will probably get better with time. I just hope they can keep up their quick speed and quality prints as more people switch to them.

You lost my business. Shame on you for deceiving your customers. We all count on you and you have failed to deliver.

WOW! That about sums it up. I got my order within a week. The TShirt and Hoodie look fantastic and the coffee mug... they print the logo on both sides... LOVE IT! If they continue to offer their products at the prices they do and continue to provide the service and print quality that they currently do, I will be a customer for life.

I would love to see other products added such as wall clocks, watches, wallets, etc. It would be so cool if they did that!

Keep up the great work!

Easy to use but very slow in production, received a lot of bad reviews and reports from this issue... Fast support, generally ignoring the delay several times on major holidays like Christmas, Mother's Day, Father's Day, on normal days Fuel is fine, solves problems quickly and accurately
* This review was written on a normal day, so temporarily leaving 4 stars *

Shirts are quick. Hats are always out of inventory. still will work on one or two items per order. Bulk order can be risky as updates on inventory doesn't seem up to date.