Fuel: Print on Demand

Update. Finally got a response. Much appreciated. Will see how things go from here! As anew customer, I would expect better. Submitted one product to test the service. Cannot get a support answer now. Fours days and counting. Happy to change the star rating if Fuel would step up and provide some actual customer service.

I use this app for t-shirt/hoodies design uploading and printing. The prices are great and so are the sizes, and they're available. So far, my designs have come out great. I look forward to working more with Fuel in the future.

Amazing app. The help desk is so quick and always happy to help with all the possible way. really satisfied with the service they are providing.

I'm a little angered reading other reviews. My products were not fufilled timely and their excuse was the COVID. 5 weeks to get 9 shirts. And the test orders, once they finally arrived, were not good fits and teh printing at the top end of the shirts was faded.
Lots of great options, but quality and service were not what others are stating.

Great quality, and great customer service. On top of that, they offer many products for a reasonable price. Absolutely recommend them to anyone looking for a reliable POD supplier.

We have now done over 3000 orders in the past 2 months and they are terrible, shirts routinely take 1-2 months to deliver and customers get PISSED.

There is a 1-3% error rate of misprinted graphics, crooked designs and bad prints, half prints etc.

Use CustomCat, our orders have been shipping in 2-3 days and much higher quality with better automation.

I am beyond impressed with Fuel! The print quality is great & the prices are the best in the market. Not to mention, they are fulfilling orders quickly and efficiently given everything going on in the world right now. Fuel has helped my business so much! The customer support is also top-notch. Give them a try, you won't be disappointed. Thanks for everything, Max!

So far this app and service has been amazing. The app itself is a little glitchy at times but the quality of products and speed is amazing. I highly recommend you use Fuel!

App has been great overall. Pricing and service is strong. Most importantly shipping speeds are great for my customers.

I normally don't give negative reviews, because I choose to go directly to the company with any issues. But I felt the need to share to let others know before using this company. Recently I starting using this app. I ordered a couple of sample shirts and I was pleased with the product and speed of production and delivery. After a devastating tornadoes hit my community on March 3rd, 2020, my company designed a shirt to sell with 100% of profits for the tornado relief. I decided to use them to print a bulk order for me and reached out to them explaining the situation and request a faster shipping method. They were very kind and obliging to me. So I was very pleased with the interaction and very thankful for their willingness to work with me.
Well, when I received my bulk order, I immediately noticed 2 shirts with a dark discoloration on them. I emailed them explaining the situation and got an immediate response with an offer to replace the shirts. A few hours later I emailed them explaining I had 8-10 more shirts with the same problem. That's at least 12 of the shirts of a bulk of 72 shirts that had dark discolored spots in various places. I received no response. It's been 3 days ago since I sent email and have still not received a reply. I had to find a local screen printer to replace the shirts costing more money. Plus I had to email all my online customers to check their shirts and offer a replacement if they noticed any problems. I regret using the Fuel app and have hurt my business because of it. I'm still waiting to hear from them about the 12 shirts that have spots on them....

Update - The company has now responded and is refunding money for the defective shirts along with some additional money for my trouble. I appreciate that they have been stand up enough to stand behind their product.