Fuel: Print on Demand

I'm a little angered reading other reviews. My products were not fufilled timely and their excuse was the COVID. 5 weeks to get 9 shirts. And the test orders, once they finally arrived, were not good fits and teh printing at the top end of the shirts was faded.
Lots of great options, but quality and service were not what others are stating.

I normally don't give negative reviews, because I choose to go directly to the company with any issues. But I felt the need to share to let others know before using this company. Recently I starting using this app. I ordered a couple of sample shirts and I was pleased with the product and speed of production and delivery. After a devastating tornadoes hit my community on March 3rd, 2020, my company designed a shirt to sell with 100% of profits for the tornado relief. I decided to use them to print a bulk order for me and reached out to them explaining the situation and request a faster shipping method. They were very kind and obliging to me. So I was very pleased with the interaction and very thankful for their willingness to work with me.
Well, when I received my bulk order, I immediately noticed 2 shirts with a dark discoloration on them. I emailed them explaining the situation and got an immediate response with an offer to replace the shirts. A few hours later I emailed them explaining I had 8-10 more shirts with the same problem. That's at least 12 of the shirts of a bulk of 72 shirts that had dark discolored spots in various places. I received no response. It's been 3 days ago since I sent email and have still not received a reply. I had to find a local screen printer to replace the shirts costing more money. Plus I had to email all my online customers to check their shirts and offer a replacement if they noticed any problems. I regret using the Fuel app and have hurt my business because of it. I'm still waiting to hear from them about the 12 shirts that have spots on them....

Update - The company has now responded and is refunding money for the defective shirts along with some additional money for my trouble. I appreciate that they have been stand up enough to stand behind their product.

I am having orders for more than 30 days that are IN PRODUCTION. This is unacceptable!!! I do not recommend this app.

Hello Fuel team if you don't want to complete the orders and ship it even after a month, then please close the business and don't waste our and your time.
I hardly write bad reviews, but this app is not professional at all. At first Max was replying to all my inquiries, but now he is just ignoring my messages. I can see he's reading my inquiries but basically ignoring it. I hope i can post snapshot of our conversation, lots of one way questions without any answers.
Do us a favor, please close your business.
Thank You

I made sample order 22.12.2020 received 28.1.2021. My customers won't wait for their orders to arrive over a month without a huge load of complaints. Print quality was totally horrible and I also bought many different products to test fabric quality and I must say that I would not pay even one dollar for these items. This company has a long way to go if they want to provide quality apparel with good prints. But surely their prices tells the story, with the cheap prices you get cheap products. One star for good customer service.

WORST EXPERIENCE EVER. I guess they are charging a ridiculously low price to get rid of their inventory by YOU making SAMPLE ORDERS. DON'T LET THEM SCAM YOU. DON'T EVEN TEST THEIR PRODUCTS. THEY HAVE ZERO WORK ENTHIC. Please AVOID using fuel app like the plague. The customer service is responsive until you make an order and received the faulted products. Please do not misplace your trust to the app as they don't really care about you, your money and your business. Ordered 3 items, Tote bag, shirts, and hoodie. The print quality and the location are all garbage. COMPLETELY OFF. It seems to me that they are having an internal management problem. Because the design placement are all way too off the common-sense. I seriously doubt that their workers did it on purpose. DO NOT WASTE YOUR MONEY ON TESTING EVEN IF IT'S SUPER CHEAP. I PROMISE YOU. THEY ONLY PRODUCE GARBAGE.

Did my first order for my store. Took a good 1 month to deliver and upon arrival very bad quality of print

Very bad! Terrible support! No ones support me. More than 30 days hasn't shipped yet, Wrong color, bad quality shirt

I really like Fuel, If only they had more branding options like custom neck labels and removable tag option at the minimum, like Printify or Printful. One thing I liked about Scalable Press is the wide range of Shirt options, this app is really missing that. The Placement print on the garment could be a lot smoother. the online part of Scalable Press lets you choose which specific area, like top left corner or top right corner. If they can really focus on these problems, I believe they can better than Printful. Quality is already there.

*Actualizacion.

No tan bueno. Los pedidos hecho el 24 y 25 de abril todavía no le llegan a los clientes. Hoy es 12 de junio. Me dieron el reembolso de uno de los pedidos.

Lo mejor que tienen son:
Precios
Atencion al cliente

Lo peor:
Los envíos. Son eternos. Al menos fuera de Estados Unidos.