Fuel: Print on Demand , 276 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing, efficient fulfillment times, and wide product range. They find the interface user-friendly and praise the customization options. The customer service is often commended for its promptness and expertise in resolving technical issues. Merchants also value the quality of printed products and the app's ability to handle large order volumes. Some have even switched their businesses to Shopify based on this app's recommendation.
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Hỗ trợ nhiệt tình, cần rút ngắn thời gian hoàn thiện đơn hàng và nên xử lý đơn hàng theo tuần tự thời gian order
Cảm ơn và Fuel team xin ghi nhận góp ý của bạn. Team đã, đang và sẽ luôn tiếp tục cải thiện thời gian hoàn thiện đơn hàng cũng như đẩy nhanh tốc độ xử lý đơn có vấn đề. Fuel team rất hi vọng được tiếp tục phục vụ bạn :)
I've been using Fuel as my POD for over a year now and I have really enjoyed it! The products and prints have been great. The customer service has been exceptional! I would recommend Fuel to anyone new to POD!
Great Fuel, best pricing and good quality
Superb customer service! As client I'm glad with the support that Max and team given. They listens to the client feedback and make the product better day by day. The shipment is fast and should there's something wrong with the print they re-shipped it for you right away. Nice people to deal with and ready to help you out
Thank you, Tika! It is partners like yourself that have helped us get to where we are today. Your feedback helps fuel what we build next =)
Fuel's customer service is great. I get a response usually within the hour. I can't say enough good things about this service!
Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service!
I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated.
What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.
I have been using Fuel since I launched my company about a month and half ago and I have to say I am VERY pleased with it! They have processed over 500 orders for us so far! Their processing time is seriously INCREDIBLE! It's the fastest POD I have seen! We have had a couple issues with product, but they have been SUPER fast to fix them and it's been a very small % out of the over 500 orders! I also ran into a problem with adding product for over a week, and Max went ABOVE and BEYOND trying to help me sort it all out working with me daily. No joke, he is probably tired of my many messages! In the end it was actually a shopify issue and NOT fuel, and yet Max still was there every step of the way to help me sort it all out! BRAVO to him and the Fuel team! I look forward to a long partnership with this company!
Quick and helpful support, quick processing time and express shipping service with very cheap price. Recommended!
I received early and effective support from the support team, very good for my job! Thanks very much!
Overall, everything is pretty good. Customer support is very good, professional and friendly. The number of colors of the shirt is quite a lot to help you have more options, the printing speed is quite fast. However, there are still some errors, some orders are slow to be delivered and lost in transit, ... Hope everything can be fixed in the future.