Fuel: Print on Demand , 276 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing, efficient fulfillment times, and wide product range. They find the interface user-friendly and praise the customization options. The customer service is often commended for its promptness and expertise in resolving technical issues. Merchants also value the quality of printed products and the app's ability to handle large order volumes. Some have even switched their businesses to Shopify based on this app's recommendation.
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More than a month still not shipped.
The print quality is very bad, I often get complaints from my customers about the print quality, they often request a refund. Fuel regularly delivered the wrong sizes and colors of the shirts that I ordered.
The worst customer service I've ever known, when you ask a question, they will answer 2-3 days later.
Bad service! I made a mistake and paid the price when choosing them
I ordered a hoodie with my graphic as a sample. You sent me a Fruit of the Loom T-Shirt. I waited over a week for this crap. How did your system process screw this up? The colors didn't even print well. I might as well buy my own DTG or sublimation setup. Disappointed!
I was tempted by their prices and variety of items they have but I don't recommend this provider. Their inventory is not linked to their actual items so you have to check an inventory list in order to make sure your items will be produced. If it isn't in stock, they won't tell you until a week later. Every time I've asked about a late order they spend days telling me it's on the verge of being shipped; I assume customer service is just told you tell you what you want to hear honestly. There are many better print providers out there, I wouldn't deal with the hassle of Fuel unless you have a very low sales rate and your orders aren't tied to any urgency.
I appreciate your product feedback Sarah, and completely understand the need for this feature and will defiantly consider adding it in the future. However, we do have a website where you can check our inventory. Please reach out to our customer service team and they will be more than happy to share it with you. I want to make selling products as easy as possible for you and all of our sellers.
- Lyman
I am having orders for more than 30 days that are IN PRODUCTION. This is unacceptable!!! I do not recommend this app.
Hello Fuel team if you don't want to complete the orders and ship it even after a month, then please close the business and don't waste our and your time.
I hardly write bad reviews, but this app is not professional at all. At first Max was replying to all my inquiries, but now he is just ignoring my messages. I can see he's reading my inquiries but basically ignoring it. I hope i can post snapshot of our conversation, lots of one way questions without any answers.
Do us a favor, please close your business.
Thank You
I made sample order 22.12.2020 received 28.1.2021. My customers won't wait for their orders to arrive over a month without a huge load of complaints. Print quality was totally horrible and I also bought many different products to test fabric quality and I must say that I would not pay even one dollar for these items. This company has a long way to go if they want to provide quality apparel with good prints. But surely their prices tells the story, with the cheap prices you get cheap products. One star for good customer service.
Hi there! Want to clear up some confusion here. Looks like your sample order of 8 products went into production on 12/28 and shipped out in 7 business days. Since you are located in Finland, it then took 3 weeks to ship there. This is all within our expected production and shipping times.
As for your quality, I reached out to get more information. The email you are using is invalid though and not seeing any support requests from your account either. Want to help you with this order though! Can you please reach out to support@getfuelpod.com?
Many thanks!
WORST EXPERIENCE EVER. I guess they are charging a ridiculously low price to get rid of their inventory by YOU making SAMPLE ORDERS. DON'T LET THEM SCAM YOU. DON'T EVEN TEST THEIR PRODUCTS. THEY HAVE ZERO WORK ENTHIC. Please AVOID using fuel app like the plague. The customer service is responsive until you make an order and received the faulted products. Please do not misplace your trust to the app as they don't really care about you, your money and your business. Ordered 3 items, Tote bag, shirts, and hoodie. The print quality and the location are all garbage. COMPLETELY OFF. It seems to me that they are having an internal management problem. Because the design placement are all way too off the common-sense. I seriously doubt that their workers did it on purpose. DO NOT WASTE YOUR MONEY ON TESTING EVEN IF IT'S SUPER CHEAP. I PROMISE YOU. THEY ONLY PRODUCE GARBAGE.
Did my first order for my store. Took a good 1 month to deliver and upon arrival very bad quality of print
Very bad! Terrible support! No ones support me. More than 30 days hasn't shipped yet, Wrong color, bad quality shirt
Sorry for the confusion here! Not seeing one email from your account though and all of your orders have shipped. All orders shipped within 14 days or less.
Can you let us know the issue? This seems malicious.
I tried to test this company but on two several occasions, they canceled my order due to the shirt not having the inventory. When I contacted the customer service, which by the way is responsive - they advise me to make sure to check the inventory before placing an order and get this - it would still publish on your site. So basically, POD concept is I get to not predict what people would order. I rather pay extra than to get this headache.