Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars
May 2, 2023

Hỗ trợ nhiệt tình, cần rút ngắn thời gian hoàn thiện đơn hàng và nên xử lý đơn hàng theo tuần tự thời gian order

Time spent using app: 28 days
February 27, 2023

Support rất nhiệt tình, fuel cần cải thiện thêm về thời gian sản xuất và giao hàng nhằm tránh sự chậm trễ đến tay khách hàng!!!

Time spent using app: 8 months
February 27, 2023

Many things need to be improved, however still rate 5 stars because this team supports me with all the possible resources. The quality of products is great.

United States
Time spent using app: Over 1 year
February 27, 2023

have been working with Fuel for over 3 years and am very satisfied with the service and product quality. Although there were times when there were problems with processing time, Fuel was able to handle it and gradually stabilized.

Time spent using app: Almost 3 years
December 9, 2022

Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service!

I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated.

What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.

WebCookingClasses Store
United States
Time spent using app: Over 2 years
November 30, 2022

fuel pod team is really helpful and excellent team. You are definitely not a victim. I recommend it.

Time spent using app: About 2 months
November 25, 2022

Oh my goodness, where do I begin? These people have the BEST customer service ever! Super affordable clothes so you can pass the savings onto your customers and still make a profit! And a very easy interface in app. Many places charge extra "hidden fees" but not so with Fuel POD. Not only that, but your first 50 days, they give you a DISCOUNT on clothes. Sure they don't have mockups (besides 1), or custom tags for branding, but neither are worth an extra $5-10 per shirt!!! You can spend the savings on another site to get all fancy. Anyway, I am super happy with them. I haven't had any problems with orders or customer service so far (their customer service is fantastic, you just need to be patient till someone is available on chat), but if I ever do, I'll be sure to update the review! Anyway, super pleased and happy with Fuel and I plan to do some YouTube reviews in the future about them as well.

Mary Lilly Tees
United States
Time spent using app: 2 months
Edited September 17, 2022

Customer support has been very quick, team responds to the queries quickly and supports with all the possible resources. I have not recieved any negative comment from the quality of T-Shirt so far. Been happy with the service.

Wango Kart
United States
Time spent using app: About 1 year
Edited August 25, 2022

This app by far, has the simplest setup for your print-on-demand needs. Rather than setting up each apparel, for example, if you have a design that you require a t-shirt, hoodie, crewneck for, you can do it all at once on Fuel. Their service is amazing, very quick to respond with any issues I had. I have tried so many and this stands out by far both for cost and ease of setting up your products. They also only use quality carriers rather than these unknown foreign carriers you've never heard of. Since Covid, deliveries are obviously outside of their control but Fuel are sympathetic and helpful every step of the way. Coming from a business that has tried more than 20 print-on-demand suppliers, I promise you, you won't be disappointed!

New Zealand
Time spent using app: 2 months
Fuel POD replied September 8, 2022

Thanks for your review, Hanna. I'm so happy to hear that you've had a great experience with us so far. Our team is here to help make your store successful. Freel free to reach out to us if you need anything.

Edited December 1, 2022

Good. Phuong helped me to understand the real problem. Thanks Phuong. Thanks Fuel for responding quickly whenever I am in need.

Dru Apparels
Time spent using app: 8 months