Fuel: Print on Demand

Oh my goodness, where do I begin? These people have the BEST customer service ever! Super affordable clothes so you can pass the savings onto your customers and still make a profit! And a very easy interface in app. Many places charge extra "hidden fees" but not so with Fuel POD. Not only that, but your first 50 days, they give you a DISCOUNT on clothes. Sure they don't have mockups (besides 1), or custom tags for branding, but neither are worth an extra $5-10 per shirt!!! You can spend the savings on another site to get all fancy. Anyway, I am super happy with them. I haven't had any problems with orders or customer service so far (their customer service is fantastic, you just need to be patient till someone is available on chat), but if I ever do, I'll be sure to update the review! Anyway, super pleased and happy with Fuel and I plan to do some YouTube reviews in the future about them as well.

Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service!

I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated.

What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.

FUEL failed to meet our high professional standards and is no longer our exclusive vendor for Fitted Crew T-shirts, 50/50 Hoodies, and 15 oz Mugs. This POD vendor is not worth the effort for the following verifiable reasons:

Their quality control department has been found lacking, their support team inept, and their app full of fatal flaws that will make your business fail. I do not recommend FUEL as a business partner in the POD market.

1) T-Shirts and Hoodies were far too often shipped with misprints, wrong prints, missing prints, wrong product blanks, and wrong product sizes. Customers would get the wrong size print other than what was mocked up. 13" large on the back would be printed 11.5" instead to save ink. Wrong print on the back with the correct print on the front. Inconsistency in specific print location as per the mockup generator. Gildan blanks swapped out for Jerzees blanks without communication or permission or a refund for the difference in blank price. Mugs arrived broken as they were missing protective packaging or were shipped using inferior packaging materials.

2) Fuel would print shipping labels within two days, but production would occur 5-7 days after the order was marked fulfilled - when contacting the shipping agent, USPS/UPS would state they did not have the package in their possession. Fuel also never allowed for size changes when a customer ordered the wrong size as they've already printed the shipping label. Orders couldn't be canceled or changed as a result.

3) Their mockup generator would have color selections for products they did not have in stock or keep stock on. Production times would become up to 12 business days on certain colors and sizes as they waited for blanks to arrive. They would print a shipping label to maintain their production time claim even though their facility still wouldn't have any blanks in stock at any of their printing facilities.

3) Fuel support staff would only politely respond with auto-generated replies - "I'm sorry...." They often ignored requests or questions and I'd have to ask again when looking for order updates on messed up orders or orders that had too long of a production time.

These things happened far too many times and at my expense. My profit margins verifiably decreased 30% after switching to FUEL.

The only thing about doing business with them was their low prices - of which they sneakily increased their shipping fees to increase their profit during COVID-19. They have two packages sent instead of one when customers ordered a T-shirt & a Hoodie combo and claim they were produced at different facilities. (not good for the environment or for our budget). When asked to disclose their facility location as proof, they ignored all requests. I do not believe their print facilities are located in the continental United States as result.

For all of these verifiable reasons, I'm cutting my loss and moving on to a new POD vendor to further grow my graphic design business.

Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.

They are censoring anything to do with President Trump. No matter if you own and create your own artwork or not. They use AI to knitpick and cancel orders without notifying you. Our company has made them hundreds of thousands of dollars and they just cost us over 400 sales. We are done with Fuel and will be making our own shirts going forward. This is a waste of time app for anyone who is a freedom loving American who knows there should be no censorship in a FREE COUNTRY. Before they say anything, we are Flag and Cross website. We have no issues with standing up for Freedom and letting people know who we are and why we are upset.