Galería de imágenes destacadas
Acepta de manera segura los pedidos que actualmente pierdes debido a falsas declinaciones por fraude (Alto Riesgo) y rotación de pagos
FUGU ofrece una protección contra el fraude de varios niveles, analizando el comportamiento del cliente después del pago, verificando a los clientes, registrando interacciones y alertando sobre fraudes. Los comerciantes pueden redirigir dinámicamente los pedidos seleccionados a un plan de protección contra contracargos o simplemente seguir nuestras recomendaciones de riesgo. Para minimizar la rotación de pagos, FUGU también proporciona una capacidad de Promesa de Pago garantizando el envío para pagos fallidos. Antes de rechazar un pedido, FUGU continuará e intentará identificar aún más a tu cliente hasta el envío
- Puntuación de Riesgo - analizando el comportamiento del cliente y enviando de manera segura más pedidos
- Garantía de Contracargo - redirigiendo selectivamente los pedidos a un plan de protección contra contracargos
- Verificaciones Automatizadas (KYC) - Firmas, Identificaciones con Selfie y Escaneos de Tarjetas de Crédito
- Representación de Evidencia - registro listo para usar en disputas injustificadas.
- Información sobre la Eficiencia de los Pagos – impulsando la conversión y minimizando la rotación
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- Características
- Se usa directamente en el panel de control de Shopify
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
Stripe, Paypal, HypCategorías
Tareas de automatización
Personalización
Precios
Discover
Gratis
- Monitorear 250 Pedidos/mes
- Escenarios Preestablecidos - Alertas de reglas en pedidos riesgosos
- 25 Verificaciones de Clientes "Manuales" al mes
- Análisis de Fraude por IA
Protect
$99 al mes
o $1,008 al año con un ahorro del 15%
- Discover +
- 500 Pedidos/mes
- Modificar Escenarios Preestablecidos
- 50 Verificaciones "Manuales" - Texto, color y Branding de Logotipo
- Soporte por Correo Electrónico
Convert Plus
$249 al mes
o $2,544 al año con un ahorro del 15%
- Protect +
- 2K Pedidos/mes
- 5 Escenarios Personalizados + Acciones de Reglas Automáticas
- 250 Verificaciones "Automatizadas"
- Información Avanzada sobre Fraudes
- Soporte Prioritario
Scale
$599 al mes
o $6,108 al año con un ahorro del 15%
- Convert Plus +
- 10K Pedidos/mes
- Escenarios Ilimitados
- Verificaciones Ilimitadas-URL Personalizada y Remitente
- Exportar Evidencia de Contracargo
- Soporte Experto
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días.
Reseñas (12)
This app has been a game-changer for our e-commerce business. It quickly and accurately flags suspicious orders, helping us reduce fraud risks significantly and not miss any legitimit orders we could have missed.
The real-time monitoring feature ensures we stay one step ahead and the service from the FUGU team is simply amazing, and the support team is always responsive and helpful. Highly recommended for anyone looking to safeguard their store from fraud while keeping operations smooth!
Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan
. When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.
Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it.
Thank you very much.
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU.
I'm personally responsible for level of service provided to our customers.
I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved.
After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy.
I'm committed to making your experience with FUGU a positive and fruitful one.
I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
Best,
Amir
Soporte técnico
fugu puede responder cualquier pregunta que tengas sobre FUGU ‑ Every Payment Counts.
Fecha de lanzamiento
12 de agosto de 2020
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