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Acceptez en toute sécurité les commandes que vous perdez actuellement à cause de faux refus de fraude (Risque élevé) et de rotation des paiements
FUGU offre une protection contre la fraude à plusieurs niveaux, analysant le comportement des clients après le paiement, vérifiant les clients, enregistrant les interactions et alertant en cas de fraude. Les commerçants peuvent acheminer dynamiquement les commandes sélectionnées vers un plan de protection contre les rétrofacturations ou simplement suivre nos recommandations de risque. Pour minimiser la rotation des paiements, FUGU fournit également une capacité de Promesse de Paiement garantissant l'expédition pour les paiements échoués. Avant de rejeter une commande, FUGU continuera et essaiera d'identifier davantage votre client jusqu'à l'expédition
- Évaluation des risques - analyse du comportement des clients et expédition sécurisée de plus de commandes
- Garantie de rétrofacturation - acheminement sélectif des commandes vers un plan de protection contre les rétrofacturations
- Vérifications automatisées (KYC) - Signatures, Selfie ID’s et scans de cartes de crédit
- Représentation des preuves - journal prêt à l'emploi pour contester les litiges injustifiés.
- Aperçus de l'efficacité des paiements – stimulant la conversion et minimisant la rotation
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- Caractéristiques
- Utilisation directe dans l’interface administrateur Shopify
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
Stripe, Paypal, HypCatégories
Automatisation des tâches
Personnalisation
Tarification
Découvrir
Gratuite
- Surveiller 250 commandes/mois
- Scénarios prédéfinis - Alertes de règles sur les commandes à risque
- 25 "Vérifications manuelles" de clients par mois
- Analyse de fraude par IA
Protéger
$99 / mois
ou $1,008/an et économisez 15 %
- Découvrir +
- 500 commandes/mois
- Modifier les scénarios prédéfinis
- 50 "Vérifications manuelles" - Texte, couleur et branding de logo
- Support par email
Convertir Plus
$249 / mois
ou $2,544/an et économisez 15 %
- Protéger +
- 2K commandes/mois
- 5 Scénarios personnalisés + Actions de règles automatiques
- 250 "Vérifications automatisées"
- Aperçus avancés de la fraude
- Support prioritaire
Échelle
$599 / mois
ou $6,108/an et économisez 15 %
- Convertir Plus +
- 10K commandes/mois
- Scénarios illimités
- Vérifications illimitées-URL personnalisée et expéditeur
- Exportation des preuves de rétrofacturation
- Support expert
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours.
Avis (12)
This app has been a game-changer for our e-commerce business. It quickly and accurately flags suspicious orders, helping us reduce fraud risks significantly and not miss any legitimit orders we could have missed.
The real-time monitoring feature ensures we stay one step ahead and the service from the FUGU team is simply amazing, and the support team is always responsive and helpful. Highly recommended for anyone looking to safeguard their store from fraud while keeping operations smooth!
Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan
. When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.
Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it.
Thank you very much.
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU.
I'm personally responsible for level of service provided to our customers.
I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved.
After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy.
I'm committed to making your experience with FUGU a positive and fruitful one.
I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
Best,
Amir
Assistance
fugu peut répondre à toutes vos questions concernant FUGU ‑ Every Payment Counts.
Ressources
Lancement
12 août 2020
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