亮点
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可直接在 Shopify 后台使用
关于此应用
安全地接受您目前因欺诈虚假拒绝（高风险）和支付流失而失去的订单
FUGU 提供多层次的欺诈保护，分析客户在结账后的行为，验证客户，记录交互，并在发生欺诈时发出警报。商家可以动态地将选定的订单路由到退款保护计划，或者简单地遵循我们的风险建议。为了最小化支付流失，FUGU 还提供了一个支付承诺能力，保证失败支付的发货。在拒绝订单之前，FUGU 将继续并尝试进一步识别您的客户，直到发货
- 风险评分 - 分析客户行为并安全地发货更多订单
- 退款保证 - 选择性地将订单路由到退款保护计划
- 自动验证（KYC） - 签名，自拍 ID 和信用卡扫描
- 证据呈现 - 准备好使用日志挑战不合理的争议。
- 支付效率洞察 – 提高转化率并最小化流失
包含自动翻译的文本
定价
Discover
免费
- 每月监控250个订单
- 预设场景 - 对风险订单发出规则警报
- 每月25次"手动"客户验证
- AI欺诈分析
Protect
$99 /月
或 $1,008/年（可节省 15%）
- Discover +
- 每月500个订单
- 修改预设场景
- 50次"手动"验证 - 文本，颜色和Logo品牌
- 电子邮件支持
Convert Plus
$249 /月
或 $2,544/年（可节省 15%）
- Protect +
- 每月2K个订单
- 5个自定义场景 + 自动规则操作
- 250次"自动"验证
- 高级欺诈洞察
- 优先支持
Scale
$599 /月
或 $6,108/年（可节省 15%）
- Convert Plus +
- 每月10K个订单
- 无限场景
- 无限验证-自定义URL和发件人
- 导出退款证据
- 专家支持
Discover
免费
- 每月监控250个订单
- 预设场景 - 对风险订单发出规则警报
- 每月25次"手动"客户验证
- AI欺诈分析
Protect
$99 /月
或 $1,008/年（可节省 15%）
- Discover +
- 每月500个订单
- 修改预设场景
- 50次"手动"验证 - 文本，颜色和Logo品牌
- 电子邮件支持
Convert Plus
$249 /月
或 $2,544/年（可节省 15%）
- Protect +
- 每月2K个订单
- 5个自定义场景 + 自动规则操作
- 250次"自动"验证
- 高级欺诈洞察
- 优先支持
Scale
$599 /月
或 $6,108/年（可节省 15%）
- Convert Plus +
- 每月10K个订单
- 无限场景
- 无限验证-自定义URL和发件人
- 导出退款证据
- 专家支持
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
9 条评论
Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it.
Thank you very much.
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU.
I'm personally responsible for level of service provided to our customers.
I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved.
After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy.
I'm committed to making your experience with FUGU a positive and fruitful one.
I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
Best,
Amir
The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!
Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
Highly recommended! Fugu helped me reduce fraudulent transactions to zero! Excellent customer service. Thanks you team.