Fulfillrite Order Fulfillment

We were looking at Shipwire for quite some time. I've had a friend use them having a bad experience, and then just reading the reviews really turned me off. So when I was ready to make the jump and get a 3rd party fulfillment going, I sought out other options just to see. I came across Fulfillrite on this Shopify apps center and the reviews looked really good. Although still a little concerned about the technology integration, backend and pricing, we went ahead and started. BTW...Joe is awesome to work with, helped with every step of the way to get started and made me feel very comfortable to actually go through with using them (which frankly is very easy too). Long story short, it's turned out awesome, even exceeding my expectations. Integration is seamless---their backend works great and lets us monitor and edit things on the fly and manage everything accordingly---customer service is superior, Joe is always extremely helpful---they actually cater to small business incredibly well, meaning you don't need a crazy amount of orders for it to work---pricing is very reasonable and it scales with volume---and they have perfect shipping options for lightweight products which we sell---in a lot of orders so far we've had not one problem. If you're on the fence I highly recommend them and encourage to make the jump too. Personally, I had a extensive trip to Mexico that pushed me to get the fulfillment finally started, but in hindsight I should of done it much earlier. I certainly see Fulfillrite as a long term partner for us.

We love working with Fulfillrite and using their platform. Integration was quick and easy. The fulfillment is fast and reliable. And best of all, Charlie and the rest of the team are incredibly responsive via phone or email. They've been a great partner to have since day 1 of starting our business.

I'm an ex-Shipwire customer, we used them for 6 months. They started out great, my sales rep lured me in with personal attention and quick responses. Sure their prices were high, but their website was well put together and integrated easily with Shopify. Things ran relatively smoothly till they shipped out our first order. We had shipped them marketing inserts, they didn't include them with any of our first 500 orders. So I contacted customer support to fix the issue and they refused to fix it, they also stopped talking to me. So I emailed my old sales rep, he stopped reading my emails. So I guessed the CEO's email and told him how poorly I was treated. He never responded but someone did get back to me eventually. From there on it was nothing but a fight to fix any issue. Their customer service team is garbage.

All of this to say that Fulfillrite has been a breath of fresh air. Their website feels a little older in the graphic design department, but it works great. Their customer service is great. Joe spent time on the phone explaining the shipping process and even helped us by finding a new freight forwarding partner.

Ok so thats all cool, but what about pricing, compared to Shipwire, Fulfillrites prices are amazing. They work with you to find the best prices, packaging and speed for your product. I'll update this if they start screwing things up, but I really doubt they will. We're looking forward to having a great long term partner.

After several years of being with an Atlanta-based fulfillment company that required orders be sent in manually and would provide tracking information that I had to manually send to individual customers, I decided enough was enough. Enough waking up at 5 a.m. to have orders submitted by 9 a.m. so they would be sent on the same day. After some research, I found Fulfillrite, talked to Joe Brieger who answered all my questions, and told me about using Shopify and the fulfillment app integration. I wish I had found this years sooner. It works seamlessly in the background, just collects orders and sends them to fulfillment, then sends the tracking information back to my customers without my having to do ANYTHING. I've freed up a minimum of 6 hours in my day, I no longer have to wake up at 5:00 a.m., and I'm free to focus on the more creative aspects of my company, which has expanded business. Because of this app integration, I have more time in my work day, more free time with my family, more money from increased business, and the quality of service and customer care from Fulfillrite is unmatched. Over the past few months, I've had NO problems, NO screwed up orders, NO angry customers. If you're on the fence about this, just DO IT. I barely even need my computer for work anymore - with this app running in the background handling fulfillment, and the actual Shopify dashboard app on my iPhone, I can handle 90% of my daily task on my iPhone, from anywhere in the world that I can get reception or find Wifi. 5 Stars, 10/10, A++, if you need fulfillment services for your company, use Shopify with the Fulfillrite app integration. Best business decision I've ever made.

Fulfillrite has been an amazing fulfillment partner, allowing us to focus on growing our business. Our account rep Josh provides excellent customer service whenever we have questions or special projects. Easy software setup, transparent pricing, orders come and packages get shipped out. Since we switched to Fulfillrite we get a lot of compliments from customers on how fast they receive their orders. Would highly recommend to any other merchants!

I worked with this company for a few years and they are phenomenal. Very easy to reach if you need customer support, they ship things out very quickly and the integration with shopify was perfect.

Obtaining Fulfillrite's services is really a no-brainer. These guys make my life so easy, never had a complaint, shipments always out promptly, no headache, no hassle. I used a different company for my fulfillment before and they were terrible. After working with Fulfillrite I can't recommend them highly enough. Give them a shot, I promise it will be the best decision you made for your business all year.

We were starting a new market in USA and Joe at Fullfillrite trusted us and let us sell from few pieces a day to a very high amount right now. That was a key in our success. The patience of the support team is incredible.
Their backend can be improved since it does not support mobile but from a Shopify point of view we never experienced a problem after thousands of orders.
It is simple, it is fast and the suport is just awesome.

Fulfillrite has made my life super easy. I can easily keep track of shipments and inventory and works super smoothly with Shopify The team is always there to answer question.

Great customer support! Quick with all the response to my question and very efficient with order fulfillment.