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It clearly says on the app store page that they offer 14 days trial. However I was still charged, even though I have removed the app within 5 minutes of learning that its not up to the mark and doesn't offer to display selected variants only. We want a refund please!
Thank you for your feedback, and we’re sorry to hear about your experience.
After reviewing your account, we see that you initially installed our app on March 30th with a free trial, and then reinstalled it on September 15th, at which point the $2.99 USD charge was applied after the trial ended.
We’ve already reached out via email with steps to resolve this, and we’re eager to assist you further. Please respond to our email, or email us at support@galaxio.io, and we’ll do our best to ensure everything is resolved to your satisfaction.
Best regards,
The Galaxio Team
its lame not free
Thank you for bringing this to our attention, and we apologize for any misunderstanding. We do have a free plan, but it is specifically available for stores on a Shopify Partner/Development plan or a Shopify trial plan. We’ve updated our pricing details to make this clearer. If you have any questions or need further assistance, please reach out to us at support@galaxio.io. We’re always here to help!
