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It clearly says on the app store page that they offer 14 days trial. However I was still charged, even though I have removed the app within 5 minutes of learning that its not up to the mark and doesn't offer to display selected variants only. We want a refund please!
Thank you for your feedback, and we’re sorry to hear about your experience.
After reviewing your account, we see that you initially installed our app on March 30th with a free trial, and then reinstalled it on September 15th, at which point the $2.99 USD charge was applied after the trial ended.
We’ve already reached out via email with steps to resolve this, and we’re eager to assist you further. Please respond to our email, or email us at support@galaxio.io, and we’ll do our best to ensure everything is resolved to your satisfaction.
Best regards,
The Galaxio Team
no free option
Thank you for your feedback, and we apologize for any confusion. We do offer a free plan, but it’s specifically available for stores on a Shopify Partner/Development plan or a Shopify trial plan. To clarify this, we’ve updated our pricing plan details accordingly. If you have any questions or need further assistance, please don’t hesitate to contact us at support@galaxio.io. We’re here to help!
I can't access my products after installed. No customer support
Hello,
Thank you for sharing your feedback with us! We have checked our records and found that responses were sent to both emails you mentioned. Could you please confirm if you've received them? If not, we invite you to reach out to us directly at support@galaxio.io so we can assist you further.
Best regards,
The Support Team at Galaxio Inc.
Indique l'existence d'un forfait gratuit. Mais n'existe pas au moment de l'installation. On me propose que l'option payante..
Merci pour votre avis ! Comme indiqué dans la liste, notre forfait gratuit n'est disponible que si vous bénéficiez d'un essai Shopify ou d'un forfait partenaire. Veuillez nous contacter à support@galaxio.io si vous avez des questions !
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Thanks for your review! As shown in the listing, our free plan is only available if you are on a Shopify Trial or Partner Plan. Please reach out to us at support@galaxio.io if you have any questions!
its lame not free
Thank you for bringing this to our attention, and we apologize for any misunderstanding. We do have a free plan, but it is specifically available for stores on a Shopify Partner/Development plan or a Shopify trial plan. We’ve updated our pricing details to make this clearer. If you have any questions or need further assistance, please reach out to us at support@galaxio.io. We’re always here to help!