Gameball: Loyalty Program

After 3 years with Bold Loyalty, we made a bold move to Gameball. We wanted a fresher design and a more dynamic loyalty program.

Gameball not only matched Bold's price but also had a user-friendly interface, ensuring a smooth transition for our customers. The Backoffice is a breeze to configure and understand, and the widget design options are plentiful. The stats are presented beautifully and are easy to grasp. Creating simple or complex challenges to gamify the purchase process is a breeze too. Integration with apps like Judge.me is a game-changer, eliminating manual point attribution for reviews.

If your loyalty app is listed, switching to Gameball is a piece of cake. Otherwise, just export/import a CSV. However, there are two minor issues with importing the customer database:
- spent amounts: cannot be imported and is not 'read' by the app in Shopify for existing clients, only new clients will have the amount displayed. No drama, but not 'clean'.
- bonus points. Nothing that will stop you to switch but it requires a bit of manual work if you are using Tiers Level with Bonus points (otherwise you will be all fine). You will have to deduce tier bonus points manually for each client so when you perform import, the current balance is correct. Nothing complicated to do but a bit of manual work that could be easily fixed by Gameball.
We've informed Gameball, they are currently working on it, and once they fix these issues, we'll happily import our large databases from our CH and FR website.

It's an app we love and highly recommend!

Setting it up was easy which is helpful and I love the cute pop up window on my website for the customers to see their points.

I am still deliberating if this is the right app for us, but I really like the promise of it. The team is dedicated (though time zones can cause a little hassle) and they're striving to do something new and interesting here. I will update this review later if I end up using the app. I am optimistic though.

I think this is one of the greatest apps for making your customers engaged and building loyalty. Quite fun and offers a lot of schemes so I have enjoyed this a lot. Also, the staff is super helpful.

I am in the process of setting it up but it has been pretty easy. The customer service team is excellent and took the time to answer all of my questions. Dania is the best! I highly recommend this app as it meets my reward program needs.

App carina che però può essere migliorata, sono comunque riuscita a configurare il programma grazie all'aiuto della gentilissima Dania :)

Une application que je cherchais et finalement j'ai trouvé tout ce dont j'avais besoin pour développer les ventes pour moi ainsi que le personnel et les services et les réponses aux messages instantanés, et un merci spécial à Omar

Gameball was the easiest, most fun, functional, and accessible to new Shopify users. Rana has been a great support, and we look forward to the an even greater platform going forward.

Superb support from Dania the whole time during the onboarding process. She was super prompt and helpful in answering all questions, providing solutions and suggestions when I ran into some issues. Overall, the interface is user-friendly enough and has a very decent offering compared to other more established players who are charging a crazy premium for almost similar features.

La mejor aplicación de la app store para recompensas sin ningún tupo de dudas. Falta algunas cosillas por mejorar pero aun así es la mejor