Gameball: Loyalty Points Games

Extremely disappointing experience with Gameball. The domain verification simply does not work, and the app keeps giving an error saying “something went wrong.” I contacted support multiple times, and every time they replied very late with the same copy-paste steps that I had already completed correctly. I explained this clearly, yet they sent me the exact same message again and again, creating an endless loop of unhelpful and frustrating support.

The issue was never solved, and there was no real assistance or escalation from their team. A loyalty app is critical for customer retention, but if the basic setup fails and support is this slow and ineffective, it becomes useless. Definitely not recommended.

Honestly, wow, I can’t say enough good things about Gameball. Not only is their UX, intuitive, it’s also very very simple and easy to operate. They have a very generous free trial that literally feels like you are getting much more. They encourage new business to use game all and get the most out of their customers. That’s all with out speaking about the real possibilities with their paid membership, which truly opens the door to unmatched possibilities. When I grow my business to the level where I’m able to actually get the paid membership even though it’s quite steep. From using the free trial, I’ll definitely be getting the pro. A special shout out to the customer service team, specifically Roushan and Kareem. Had quite a few teething problems when launching and they were so pro-active, helpful, supportive. Genuine people who genuinely wanted to help. And they resolved my issues very quickly while keeping me updated every step of the way. I have trial a few loyalty apps and systems. But by far as a whole, the loyalty system, the customer service, I’ve even secured a few customers because of it. Everything is literally top tier. 10/10 I would 100% highly recommend.

Le support est très réactif il n'y a rien à dire !

Juste le prix du plan PRO est super cher et c'est dommage...
Peut etre augmenter un peu le montant du plan STARTER et avoir les avantages du PRO serait une bonne stratégie.
Ou bien baisser le prix du PRO pourrait en faire basculer plus d'1. :)

I’m impressed with how fun and effective Gameball is. Our customers love earning badges, unlocking challenges and seeing their progress in the leaderboard. It’s not just points-and-burn – it actually makes loyalty feel playful. I’ve tried a few other loyalty apps before, but I think I’ll stay with this one. We’ve already seen an increase in average order value and return rate since launch. On top of that, support were friendly and helpful from day one. Five stars!

A lot of well-implemented features for gamification of the user account. You can configure actions after which site visitors will receive points. This gives you the opportunity to implement interesting interactions with your customers, which potentially encourages them to complete the payment and repeat purchases.
At first, it may be difficult to navigate the settings, although the interface is at the best level, but the support works well and suggests how to configure everything better.

20250616の追記：『game ball』めちゃくちゃ誠意ある会社
まだ、顧客数が目標に達していないため、少しの期間休止したいと考え顧客データや記録を失わないで一旦休止する方法を相談させていただきました。今回のご担当は、Kareemさんです。費用が発生しないで休止状態にする方法と再開する際のことも含め非常に誠意ある操作の解説をいただきました。大変丁寧で、具体的、わかりやすい誠意ある解説に本当に感謝の気持ちが溢れました。早く目標を達成して、再開したいと強く思いました。引き続きサポートをよろしくお願い申し上げます。ありがとうございました。
　
＝ここからは、以前のレビューです。＝
このアプリは、完成度が大変高いよいアプリだと思います。フリープランも充実していますのでスタートアップの方には大変おすすめできると思います。有料プランは更にすばらしい機能と細かな設定ができるようです。本当に素晴らしい。加えてサポートが更に素晴らしい経験でした。Daniaさん手厚いサポートに心より感謝します。このアプリで、必ず結果を出していきたいと思います。

Gameball is the best loyalty program app available on Shopify (in our opinion). The in-app support is extremely helpful and responds quickly. New features are implemented based on customer requests, and the app is constantly evolving and being updated. We highly recommend it 100%!

Why not subscribe?! :
1) The Starter version is $34 and not $19 as advertised
2) Very little configuration accessible in Starter, you have to upgrade to Pro
3) Not as comprehensive as mentioned
4) Cashback in $ not in points, while everything else is in points WTF
...
If you have time and $159 to spend per month. Test.
Otherwise, look elsewhere !!!

Great customer service

This app is really useful. It has a lot of features could you use to increase the level of client retention and generate more sales.
The support team is amazing, who could help you with your request.