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This app is deep! Like, you really need someone to hold your hand to get the most out of it. But, it's worth it since it's really rewarding. It basically makes funnels fun, inobtrusive, and doesn't break the shopper's mood/flow. But, like I said, it's Deep. Thankfully, the customer service on this app is really, really good. I've worked with Ms. Elsafty every time I need customer service and she not only answers my questions and is patient with her explanations, she also improves my users' experience keeping my bottom line in mind. She thinks about your customers like it's her business which is really useful and hard to come by. Actually, I've worked with her in meetings; I've gotten help from multiple Gameball team members via livechat, and they're all fabulous. I put Gameball on the back burner at first because of it's learning curve; I almost missed out. This is definitely the best rewards program I have experienced.
Thank you Michael!
It's not every day that we receive feedback as detailed and thoughtful as yours, but trust us when we say it does not go unnoticed.
Your feedback has given us valuable insight into the service we provide for Catharsis.
We sincerely thank you for taking the time to share your thoughts with us.
Absolutely amazing and wonderful app that we can highly recommend to everyone who is looking to take their business to a whole new level! We’ve been looking for a great loyalty app and are so happy with the countless features that Gameball offers. It is really easy to set up and use and the variety of configuration options is impressive! It’s already fun to use the app as a merchant and we’re expecting even more positive feedback and results with the launch of this wonderful app from our customers as well. One thing we’d like to point out in particular is the support we have received which is out of this world in a very positive way. We have never experienced such an outstanding and helpful support with any other app or tool we’ve used. The response to inquiries through the support chat are pretty much instant and we always felt appreciated and understood. There is a lot of help especially for beginners that have just installed the app (like an onboarding call) but also all along the way until you’re ready to launch your program. A big thank you goes out to Dania from Gameball for the most professional and caring customer service ever provided. So, if you’re looking for a loyalty and rewards app, do yourself a favor and use Gameball!
Update after using the app for about 10 months: Everything is still great and after using Gameball to relaunch our loyalty program our customers are loving it! We were able to substantially improve customer retention and repeat purchases as well as increase our AOV. Customer support continues to amaze us whenever we need them. A perfect 5 out of 5 stars and we'd give more if we could!
As a partner, we are glad to hear that you found it fun to use. We appreciate your kind words to our support team and are happy to hear that you found our support to be outstanding and helpful.
We understand that implementing a new app can be challenging, and we're glad to hear that our support team was able to provide you with the assistance you needed to get started.
Perfect Support, They response in imediatly. Perfect app for loyalty and rewards program. 100% Recomend
We appreciate your feedback it means a lot to us. we are committed to providing our customers with the best possible service and support, and we're glad to hear that our efforts have made a difference for you. Your satisfaction is our top priority, and we appreciate your recommendation of our app.
These guys are AMAZING. I've been back and forth with their team trying to customize it to my desires. There is plenty of support, and it's FAST which is awesome. The biggest issues for me is I wish it had the ability to do an affiliate marketing component.
The initial setup was difficult, but with your support we were able to get started successfully. Every time we have had problems, they have been solved with your careful support. Thank you!
I look forward to working with you again in the future!
We look forward to not only working with you Toru but to reaching great success together! 🚀
This app is so beautiful and delightfully customizable. Certainly worth jumping in. You can really fit it to your brand.
great app and support, program works perfect for our site and our customers are happy with their rewards!
I cannot say enough good things about Gameball, they have been with me every step of the way. Gameball has had a great impact on my sales and customer engagement at both the store and online. We have had great success growing our customer base through their program. They also have great training and customer service.
We are so happy to hear that! To more and more success together 🎉🎉
Gameball has a unique value proposition! It turns customer experience into a game. The customer service is extremely helpful. The proactively reached out to us to try to improve our referral program.
Amazing App, its extremely user friendly for both store owner and customer.
The Support team is very active and always there to guide and explain how to use all the features and iNcrease ROI.
They have a dynamic roadmap and always add new features to the app. Highly Recommended
May we always strive to exceed your expectations, Sally! It's our pleasure to serve customers like you :)
Thank you very much!