Gameball: AI Loyalty & Games

Extremely disappointing experience with Gameball. The domain verification simply does not work, and the app keeps giving an error saying “something went wrong.” I contacted support multiple times, and every time they replied very late with the same copy-paste steps that I had already completed correctly. I explained this clearly, yet they sent me the exact same message again and again, creating an endless loop of unhelpful and frustrating support.

The issue was never solved, and there was no real assistance or escalation from their team. A loyalty app is critical for customer retention, but if the basic setup fails and support is this slow and ineffective, it becomes useless. Definitely not recommended.

Honestly, wow, I can’t say enough good things about Gameball. Not only is their UX, intuitive, it’s also very very simple and easy to operate. They have a very generous free trial that literally feels like you are getting much more. They encourage new business to use game all and get the most out of their customers. That’s all with out speaking about the real possibilities with their paid membership, which truly opens the door to unmatched possibilities. When I grow my business to the level where I’m able to actually get the paid membership even though it’s quite steep. From using the free trial, I’ll definitely be getting the pro. A special shout out to the customer service team, specifically Roushan and Kareem. Had quite a few teething problems when launching and they were so pro-active, helpful, supportive. Genuine people who genuinely wanted to help. And they resolved my issues very quickly while keeping me updated every step of the way. I have trial a few loyalty apps and systems. But by far as a whole, the loyalty system, the customer service, I’ve even secured a few customers because of it. Everything is literally top tier. 10/10 I would 100% highly recommend.

Le support est très réactif il n'y a rien à dire !

Juste le prix du plan PRO est super cher et c'est dommage...
Peut etre augmenter un peu le montant du plan STARTER et avoir les avantages du PRO serait une bonne stratégie.
Ou bien baisser le prix du PRO pourrait en faire basculer plus d'1. :)

Gameball is the best loyalty program app available on Shopify (in our opinion). The in-app support is extremely helpful and responds quickly. New features are implemented based on customer requests, and the app is constantly evolving and being updated. We highly recommend it 100%!

Feedback:

The support was very good. Although my problem wasn't resolved immediately, they assured me that this feature will be added in the future. I hope they can implement it as soon as possible for all merchants with physical shops using Shopify POS like us.

Request:

I have a physical shop using Shopify POS. Often, clients who visit our physical shop do not have an account in our Shopify system, but we can create one for them without any issues. However, my question is: How can I identify clients when they make purchases at our physical shop?

Currently, asking for their email address, name, or address every time they make a purchase is impractical abd some client does not want to give their infomation in the public area. Is there a way to identify clients using a loyalty card with a barcode (could be physical card or digital card )? By using this method, when someone comes to buy products in our physical shop, I would only need them to show their card with a barcode. I could then scan this barcode with our scanner, and all their purchases would be directly added to their account, accumulating points.

I’m unsure if you’ve experienced this, but stores like H&M, Zara,... or any supermarket often ask if you want to create an account. They then provide you with a membership card with a barcode. Every time you make a purchase, you can simply scan the card, and all your purchases and points are added to your account.

Sadly the system inst working. I like the Tool in general but the Support is very Poor. Thes General System is nice in design but its not giving my Customers any Points when they order.... No Response and NO help with my problems.

Gameball was easy to set up, and has worked well for our customers! Any issues we've had have only been with a few loading areas in the admin, and support was efficient, responsive, friendly, and helpful. I'm glad we chose Gameball and we definitely plan to stick with them long-term! Highly recommended.

Did a comparison of almost all available loyalty programme apps on Shopify and found this to have the most functions if one is on the Pro plan. Subscription fees are steep but well, there isn't anything else better. ;-) Customer support is brilliant. Quick and solution-oriented. Thanks!!

For me, an absolutely unrivaled loyalty program application.

When I was choosing, I installed about 6-8 of them and none were nearly as sophisticated, but at the same time as nice in appearance as this one. What I really like about the widget is that you have the option to choose from predefined badges, challenges and levels, which you can also edit as needed or create new ones. It will help a lot and make the job easier.
I also like the simple but really tasteful and minimalist overall look. I was actually surprised at how nice it all is. Especially the icons and pictograms are great.
I'm really looking forward to finish and public my store. Loyalty program is something that I didn't have at my previous store and it was a big requirement for me to have it here on Shopify and it exceeded my expectations.

I must also mention the splendid customer service, I communicate with Dania and I feel that I am receiving absolutely above-standard care.

10 stars out of 5 for me, I'm seriously absolutely thrilled :-)

Having tested a lot of Loyalty apps, this one is by far the best!
Customisation is really easy. If you have several languages, it's possible to translate absolutely everything.

Many thanks to the support team and to Ganna for her help. They solved all my problems and even made an update for a specific request I had.

Many thanks to them!