Recensioner (235)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 93 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 4 % av omdömena har 1 stjärnor
26 augusti 2022

Setting it up was easy which is helpful and I love the cute pop up window on my website for the customers to see their points.

Girl Power Gear
Kanada
20 dagar användning av appen
12 maj 2021

I am still deliberating if this is the right app for us, but I really like the promise of it. The team is dedicated (though time zones can cause a little hassle) and they're striving to do something new and interesting here. I will update this review later if I end up using the app. I am optimistic though.

Sanshee
USA
17 dagar användning av appen
Gameball svarade 4 november 2021

Hello Sanshee, we are always known for our awesome customer support so even if the time zone is a challenging aspect we'll strive to optimize the users' experience, given that our team has grown now but thank you for taking the time to share your feedback we really appreciate it!

14 december 2020

I think this is one of the greatest apps for making your customers engaged and building loyalty. Quite fun and offers a lot of schemes so I have enjoyed this a lot. Also, the staff is super helpful.

Beau Duree
Storbritannien
17 dagar användning av appen
Gameball svarade 23 december 2020

Thank you for taking the time to leave us this review! We appreciate it a lot 😊

27 oktober 2022

I am in the process of setting it up but it has been pretty easy. The customer service team is excellent and took the time to answer all of my questions. Dania is the best! I highly recommend this app as it meets my reward program needs.

Ascending Nature
USA
15 dagar användning av appen
13 oktober 2022

App carina che però può essere migliorata, sono comunque riuscita a configurare il programma grazie all'aiuto della gentilissima Dania :)

scbeautycare
Italien
14 dagar användning av appen
1 februari 2023

Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day.

While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the other party (i.e. the likes of Shopify, Klaviyo, etc.). However I can say after dealing with numerous bugs over the course of the last few months, that TIME AND TIME AGAIN the resolution to the bug ends up coming from an issue that was identified on the Gameball side (surprise, surprise).

Gamification and loyalty are literally the crux of my business. It is simply unsustainable to be constantly trying to identify and fix the issues of a software company that is unable to deliver on their promise. Even more so outrageous when you consider that this app is not cheap. I have easily already wasted £500+ since my subscription began.

I am on the hunt for a better tool so that I can finally sleep easy at night knowing that my small business is in good hands.

Convié
Storbritannien
12 månader användning av appen
Gameball svarade 1 februari 2023

Thank you for your review, Cristina. We are so sad to see it and we totally understand how technical issues could have a major effect on our client's business for that we treat them with high priority and have them fixed in a timely manner to minimize any major implications.

Let's also agree that within the software scene technical issue have a role that no one can deny in all software around us every day. Our team is working on your raised issue and will make sure to avoid it from happening again.

As we valued your partnership since day one, our plans were offered to you with 50% off which is still concurrent with your payments so if you see anything else on your side please let us know about it.

We will always be there to help and we will always be there if anything goes in a way it shouldn’t.

8 januari 2020

Une application que je cherchais et finalement j'ai trouvé tout ce dont j'avais besoin pour développer les ventes pour moi ainsi que le personnel et les services et les réponses aux messages instantanés, et un merci spécial à Omar

Dani Larson
Marocko
13 dagar användning av appen
Gameball svarade 9 januari 2020

Nous sommes tellement heureux que vous appréciez notre application.
Merci pour vos commentaires! :)

18 juli 2021

Gameball was the easiest, most fun, functional, and accessible to new Shopify users. Rana has been a great support, and we look forward to the an even greater platform going forward.

Frankincense Pure
Australien
13 dagar användning av appen
Gameball svarade 4 november 2021

We are thrilled to see the positive feedback. Thank you for choosing Gameball!

30 juli 2021

La mejor aplicación de la app store para recompensas sin ningún tupo de dudas. Falta algunas cosillas por mejorar pero aun así es la mejor

DON IBERICO ARTESANOS DEL CERDO
Spanien
11 dagar användning av appen
Gameball svarade 4 november 2021

Estamos encantados de escuchar esto y nos encantaría saber lo que nos estamos perdiendo!

14 maj 2020

I love where this app is going and the customer support from Omar was outstanding. I feel the pricing is a little top heavy and some features should be accessible in lower tiers like missions and campaigns.

Linebreakers
USA
11 dagar användning av appen
Gameball svarade 14 maj 2020

Thanks for your review! We are always happy to support.
Your feedback will be taken in consideration. We take feedback too seriously :)