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Still new to this app but so far been pleased to what it can offer and excited to gain more customers through this loyalty program.
Also Nour helped me with ensuring everything was working fine and resolved an issue that I came across. Nour's customer service was amazing :) thank you once again.
Hey Nicholas
We're even more excited to see you acquire more customers and grow. Thank you so much for your review! We look forward to provide you with even better support the more we talk :)
Why not subscribe?! :
1) The Starter version is $34 and not $19 as advertised
2) Very little configuration accessible in Starter, you have to upgrade to Pro
3) Not as comprehensive as mentioned
4) Cashback in $ not in points, while everything else is in points WTF
...
If you have time and $159 to spend per month. Test.
Otherwise, look elsewhere !!!
Hey Patrick
Thank you for taking the time to share your feedback. We truly value this input from you, as it helps us provide the best experience possible.
We wanted to address the points you raised for clarity:
Our Starter plan is indeed priced at $19 per month, as stated. However, it depends on the number of active users you have so we apologize if you faced any confusion here.
While the Starter plan includes essential features, we understand that some businesses may require additional options that are available in our Pro plan. We’d be happy to discuss your specific needs and how the plans align with them. If there’s something specific you feel is lacking, we would love to hear more details so we can explore potential improvements.
Our cashback system is indeed in points, designed to align with the rest of our points-based rewards structure. If there was any misunderstanding, we’d be glad to walk you through how this feature works.
Your satisfaction is very important to us, and we'd appreciate the opportunity to assist you further. Someone from our support team is assigned to handle all your concerns :)
dania from the customer support team is really great! helped me a lot in discovering the app and made many things clearer!
Hey Habiba
Thank you for taking the time to type your feedback. We'll always do our best to support you like that constantly!
I had a great experience with Dania. She was very helpful and provided excellent customer service.
We're happy to have you, Yeong! We'll always be seeking to serve you in the best way.
Fijne app, met super goede support!
Thank you for your kindness!
I had a great experience with Dania. She was very helpful and provided excellent customer service.
Hey Leonardo
Providing excellent customer service is a top priority for us, and it's wonderful to know that the team was able to assist you effectively.
Keep reaching out whenever you need!
I enjoyed building out this loyalty program! It's quite easy to use and when you get really stuck, the support team picks this up and will reach out to you.
I was so blessed to have Dania reach out to me. TBH one of the best in-app support i have received. They really do value the customer experience.
10 stars for Gameball!
Your feedback is one of the closest to our hearts, Justin! Thank you for your support. We'll always try our best to return it
Very good. The customer service was very good. Thank you very much Nour
We're glad! Hopefully, every time you speak to our team you have a wonderful experience
Feedback:
The support was very good. Although my problem wasn't resolved immediately, they assured me that this feature will be added in the future. I hope they can implement it as soon as possible for all merchants with physical shops using Shopify POS like us.
Request:
I have a physical shop using Shopify POS. Often, clients who visit our physical shop do not have an account in our Shopify system, but we can create one for them without any issues. However, my question is: How can I identify clients when they make purchases at our physical shop?
Currently, asking for their email address, name, or address every time they make a purchase is impractical abd some client does not want to give their infomation in the public area. Is there a way to identify clients using a loyalty card with a barcode (could be physical card or digital card )? By using this method, when someone comes to buy products in our physical shop, I would only need them to show their card with a barcode. I could then scan this barcode with our scanner, and all their purchases would be directly added to their account, accumulating points.
I’m unsure if you’ve experienced this, but stores like H&M, Zara,... or any supermarket often ask if you want to create an account. They then provide you with a membership card with a barcode. Every time you make a purchase, you can simply scan the card, and all your purchases and points are added to your account.
Thank you for taking the time to write your feedback. We find your input extremely valuable and will definitely keep it in mind. Hopefully, one day we can create a POS card experience. Until then, we hope to stay up to your expectations and support you endlessly!
Great app so far! Excited about rolling the premium features out fully over the next few weeks!
We're excited for you, Tia! Thank you so much for your review