Gameball: Loyalty & Rewards , 217 reviews

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
    201
  • 3% of ratings are 4 stars
    6
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 4% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program app for its gamified customer experience and customizable features like badges, challenges, and dynamic discount codes. They appreciate its easy setup, powerful search feature, and potential to increase customer lifetime value and average order value. The app's multilingual support and detailed analytics are also praised. Many commend the efficient and responsive customer service. The app is noted for its competitive pricing and a free plan, making it suitable for all business sizes.

June 26, 2020

First impression was, "Oh wow! Pretty!". Then as I keep looking at the program I would find these hidden walls. Options that said they should be part of the Standard plan but instead they were for Pro or GURU.

This is something I see far too often on Shopify. Great looking apps with important options that are, SURPRISE!, an extra charge.

For instance, the Missions? They require Guru right now. When I asked Ahmed about it, it was a copy write error. Well that's a pretty big error. That's a major component that goes from being $30 to $400 dollar. That's not a mistake, that's on purpose.

In the Purchase Reward area if you want to send a campaign for like a "Double Points weekend", surprise that's a pro feature! As of this review no where on their Shopify page, website, OR upgrade function inside the app says this.

Want to make a new Player Type? SURPRISE! That's a Guru feature too.

I'm frustrated because I wanted to like Gameball. It's pretty. But I also need a program that's going to function fully without having to pay my car note worth of app.

If they actually had this stuff on the Standard tier like they said, this would be a 5 star. Hell, I'd be tempted to go Pro to get unlimited integrations. But it feels like its gonna be a random whack a mole of which feature is on the highest tier.

If you're a small business and don't have unlimited funds to through at a single app, then it's cool. If not? Give it time.

Swordsfall
United States
5 days using the app
Gameball replied June 26, 2020

We are so sorry for your experience. We never intend to manipulate our clients with misleading texts. The copy issue was a sincere mistake that we fixed right after you drew our attention to it.

We immediately offered the feature for you in your current plan as a compensation at no extra charges; no tricks here.

As for "player types", it's a feature that requires a bit of coding and API accessibility, which is usually given to higher tiers. It's a very advanced feature anyway that is rarely requested except for our enterprise clients (Guru).

Again, we apologize for your experience, and we are always available to help shall you change your mind :)

1
1