Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable rewards, and detailed analytics. They find it easy to set up and manage, with standout features including dynamic discount codes and a powerful search function. The customizable widget, offering badges, challenges, and levels, is also praised. The app's customer service is often highlighted for its efficiency and responsiveness. Merchants note increased customer engagement and retention, and find the pricing structure reasonable and flexible. The gamified customer experience and regular updates based on feedback are also valued.

April 28, 2022

The best retention and loyalty program ever. customer service are great and really very helpful. I highly recommend it.

Natavis
Egypt
Over 2 years using the app
Gameball replied May 8, 2022

Thank you Hussein for your 5-star review. It's greatly appreciated :)

September 30, 2020

Great Support and Wonderful App! I'm still developing my ecommerce but they're always available to help me.

Yammeya
Netherlands
Over 2 years using the app
Gameball replied October 5, 2020

We are so happy that you are enjoying our app! :)
Thanks for your feedback!

January 2, 2023

Une version améliorée de la carte de fidélité où le client se prend au jeu. En quelques clics c'est facilement configurable et utilisable aussi bien boutique physique que sur le site.

Mist-Maker
France
Over 2 years using the app
Edited August 31, 2020

I am using this app to bring a fun experience to my store concept and I cannot thank Gameball enough. The work they are doing is lovely. I love the user interface both frontend and backend. They have also updated their help guides/knowledge base, which is extremely helpful. Besides, they also provide great support. Looking forward to utilizing all their features. Installing is one thing, but understanding how to maximize the power of gamification is equally important. Will update my review soon.

Update 2: 100% recommend using Gameball. Been on it for 2 months now. A bit of a learning curve. But their plans are affordable and functionalities are easy to understand.

PlusOne Trends
India
Over 2 years using the app
Gameball replied June 27, 2020

We are so happy that you are enjoying our app! :)
Thanks for your feedback!

December 30, 2019

Looking for an app that would ad in some of the features and I was blown away at first by the style and look of the app and second by the support. I messaged them through the app and they responded instantly, helped me with the issues I had. Great bunch of guys, highly recommend the app and Gameball.

Sweet Chain Music
New Zealand
Over 2 years using the app
Gameball replied December 31, 2019

We are so happy you are enjoying our app! :)
Thanks for your feedback!

Edited December 8, 2022

UPDATED REVIEW: I have to say the people at Gameball are very responsive and they got the problem I initially asked for (my original review is below) fixed, so this is now included! I have contacted them a few times and they have bent over backwards to be helpful and REALLY want your business to grow - thanks, Dania :-).

ORIGINAL REVIEW: It has been working well, however I've had to disable it as it seems I can't exclude points from the Sale/Reduced items. Therefore, I'm regularly giving double discounts. Other loyalty point apps I've looked at have to ability to exclude discounted products and only include full price products from receiving points. I wish Gameball could do this. This is quite a big issue for me. Apart from that, it was working well.

Carathea
United Kingdom
About 2 years using the app
Gameball replied January 10, 2022

It is sad to see you go but as we take customers' feedback seriously we have come up with a solution for this issue and good news it is in our product roadmap :)

March 28, 2021

We are using Gameball for about 2 months now, it is the best loyalty app on Shopify at the moment. We tried multiple apps, and it is the best by far. The support team is awesome. It has a lot of customizations, great analytics, and supports multiple languages at the same time like Arabic and English. I highly recommend this app.

Lebs3yal
Egypt
Almost 2 years using the app
Gameball replied November 4, 2021

Thank you for taking the time to give your feedback. We really appreciate it!

November 19, 2020

Best Loyalty program in the market. Great interface and great customer service. The app gives you a full range of options and at the same time, you can integrate it into multiple languages. Fully recommend this app!

VESIICA
Spain
Almost 2 years using the app
Gameball replied December 23, 2020

Thank you so much for your recommendation and your review! We really do appreciate it :)

November 23, 2020

Gameball is a very good points rewards app with very nice UI design. Here are its benefits:
1) Great front UI design with attractive icon and interface
2) Nice and simple backend interface to easily understand all settings
3) App integration function which can achieve customer leave review ( I'm using judge.me and get points rewards
4) Nice custom message pop up function to different audience. Hope more function will be added by developer to make this rewards app greater.

Nature Therapy
Singapore
Almost 2 years using the app
Gameball replied December 23, 2020

We are glad to know that you enjoy using Gameball, and thanks for your 5-stars review!
Please don't hesitate to reach out to us with your suggestions or if you need help with anything.

October 14, 2022

Great and simple set up. The icons and levels make it easy to customise to your brand. Easy look and feel on your website. There are some useful ideas on campaigns and extra points for participating in certain sales activities.

Base Essentials
Australia
Almost 2 years using the app