Consentmo GDPR Compliance

Extremely positive experience with their support team. No AI responses, just a human dealing with any configuration questions quickly and effectively. Even got sent videos showing me where certain elements were in settings when I was having issues finalising configuration.

Would recommend this app, extremely flexible and covers everything you need for global ecommerce compliance.

The app seems to work well and does what we need it to. It is a bit confusing how they try to push you into a higher plan and then you aren't sure if you've got all your bases covered or not. (I took off a star for that reason.) The help is usually prompt and thorough however -- they do customer service well and if you get Joseph or John helping you, you're in great hands! (Both have helped me enormously -- very nice and so very helpful!!)

Excellent app with genuinely outstanding support

We have used Consentmo for some time, but recently carried out a much more thorough review of our privacy and cookie consent setup as we expanded our Shopify store internationally and into multiple languages.

I have been extremely impressed. Consentmo gives us a great deal of control while still making a fairly complicated area of ecommerce manageable. We have been able to configure our consent banner, regional privacy requirements, privacy request pages, cookie information, accessibility statement and multilingual storefront requirements in a way that works well with our Shopify setup.

What has particularly stood out is the support. Whenever I have had a question — including some quite specific multilingual configuration issues — the team has responded quickly, understood exactly what I was trying to achieve and pointed me directly to the correct solution. The documentation is also excellent and has clearly been written around real Shopify use cases rather than simply explaining features in isolation.

After going through the app in much greater depth, I actually have more confidence in Consentmo than when we first installed it. It feels like a mature, well-supported app that continues to develop alongside Shopify.

An easy five stars from us and highly recommended.

I have only been using this app for a few days so far but I am already very pleased with it and glad I chose Consentmo. The app was easy to set up although I did have one small issue which I was struggling with. I asked for help on the live chat and John was very helpful and he was able to rectify the issue for me.

I would definitely recommend Consentmo.

Consentmo has been a delightful app and experience. We have used Consentmo in the past, experimented with OneTrust for other stores we operate and found ourselves coming back to Consentmo for all the 30+ store we operate.

The breadth of features included is fantastic, to include everything for web compliance in one place.

The team are outstanding too. Quick to respond with solutions and recommendations. Zeus is always on hand to help. Cant thank him and the team enough.

We will continue to roll the app and more of it's features across our stores.

This app is an absolute must-have! I have been using it for many years now, and I cannot say enough good things. It makes staying on top of compliance a breeze. Every time some new regulation comes out, they're on top of it. The customer service is excellent should you have any issues or need help setting everything up. This is an investment that every story should make. I would give them 100 stars if I could.

Simple app, easy to work with, and their team is AMAZING. Compliance is tough and an evolving space, and while the default setup has some limitations, their support team were always on hand to help us make modifications to match our legal team's stringent recommendations.

Joseph from their customer support team in particular has been a rockstar and gone above and beyond what can reasonably be expected from a chat agent to make the changes we needed. We also were able to work directly with their lead developer and founder to make the unique modifications we needed. Highly recommend!

Consentmo has been fantastic for managing the complexity of privacy banners and requests. The setup is intuitive and continually supported with updates. I don't know how we would have kept up without this system. Also thank you to John for helping us through a number of setup issues!

Absolutely incredible service! I recently upgraded to the Enterprise plan, and the support has been outstanding. A special thanks to Georgi Georgiev, who was extremely polite, patient, and professional throughout the whole process. The technical team logged into my store and completely cleaned up all the messy codes and Google Tag Manager errors left by a previous freelancer. They configured my Meta/Facebook Pixel and Conversions API perfectly without me needing to touch a single line of code. Now that everything is properly configured on my store, I fully expect Meta to process the new data and completely clear all the warnings within the next 1-2 days. My Shopify store is now 100% compliant and working flawlessly. If you want peace of mind, this app and their team are worth every single penny. Highly recommended!

Consent is challenging, and I will warn you that installing the app doesn't protect you and having a 100% on the app isn't where it stops. Definitely click to complete the compliance review. But Georgi from Consentmo has been incredibly patient, helping me set up and test all the tags and scripts to ensure they don't fire where they shouldn't. Grateful for his hours of help and support!