Consentmo GDPR Compliance

Consentmo GDPR Compliance

Built for Shopify

Recenzje (1 037)

Ogólna ocena
4,9
Liczba recenzji z daną oceną
  • 95% ocen to oceny z 5 gwiazdkami
  • 2% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 1% ocen to oceny z 1 gwiazdkami
24 luty 2020

This is a great app to manage en control the cookies on your site. Also getting help or an answer to your question is very easy with the chat function.

DaRu-Deals
Holandia
3 dni korzystania z aplikacji
Consentmo odpowiedział(a) 24 luty 2020

Thank you for the great review. We really appreciate it! :)

15 czerwiec 2023

I messaged their support twice in the last few days and received no response. Completely unresponsive.

BluPulse
Bułgaria
3 miesiące korzystania z aplikacji
Consentmo odpowiedział(a) 16 czerwiec 2023

Hello there and thanks for reaching out. I have just checked your cases on our end and I see that our support team has replied to all of them, here are two examples from the 14th and 15th of June: https://monosnap.com/file/toXNvD3g8qTYfZgNtnlodHpnAyvdKa
https://monosnap.com/file/5sw7m4i2LyKHpjRrlWUOZzUjvnmRM6
Can you please check on your end, if these emails have not gone to your spam or trash folders?
Please also make sure to whitelist the isenselabs.com and consentmo.com domains in your email settings so you can receive our replies directly in your inbox.

Hope this helps. Let us know if you managed to find the emails on your end and also if you need any further assistance, we are here for you! :)

19 kwiecień 2021

Exactly what I was looking for. Had a chat with the support team that immediately helped me out with my request!

Potje Amsterdam
Holandia
3 dni korzystania z aplikacji
Consentmo odpowiedział(a) 19 kwiecień 2021

Hello there and thanks for the great review! 🌟
We are very happy to receive it! Enjoy using our app and if you need anything else, you know how to find us - 💬 and 📧

12 styczeń 2020

love this app just want what I been looking for, perfect for my website. It actually makes it look more secure and professional. definitely recommend!

DIMSC
Stany Zjednoczone
3 dni korzystania z aplikacji
Consentmo odpowiedział(a) 12 styczeń 2020

Happy to hear this! Enjoy using our app 🤗

25 kwiecień 2023

The app is great and the support was amazing when I had an issue with my multi language store. Strongly recommend.

Krambi AB
Szwecja
3 dni korzystania z aplikacji
Consentmo odpowiedział(a) 26 kwiecień 2023

Hello there and thanks for great review! 🤩 We appreciate it a lot! 🙏
Enjoy using our app and if you need any further assistance, you know where to find us! 👩‍💻

7 grudzień 2020

Really good service! Helped me to get everything in order so we are compliant to GDPR. Would definitely recommend to get your shop in order.

amuseyourday
Belgia
2 miesiące korzystania z aplikacji
Consentmo odpowiedział(a) 10 grudzień 2020

Thank you very much for the nice review. We are happy to receive it! :)

15 czerwiec 2020

The app is not working most of the time. It is giving a timeout error on the admin settings pages...

Market4u Online Mall
Wielka Brytania
2 miesiące korzystania z aplikacji
Consentmo odpowiedział(a) 16 czerwiec 2020

Update [20.08.2020] Hello there, we have just released a new improved and feature-rich version of the app and we really wanted to receive your updated feedback on it. May you please review and advise? We will be happy to address any questions. :)
Update [28.07.2020] Hello there, we hope that everything is going well with you. We have recently implemented some changes to the app that changed drastically the loading times of the Cookie Consent bar and the overall performance of the app. May you please test it on your end and provide us with an updated feedback? It will be very helpful to us. :)
We look forward to your input.

22 grudzień 2021

For a long time I could not find a GDPR/cookies app that met the needs of my website until I found this one. It has every feature you could possibly need and allows you to extensively edit the design of the pop up to match your website which was extremely important to me. On top of this the developers were extremely helpful and aided me with some of the coding so that I could match the design exactly to my website. Great app, thank you.

Stéphanos Y'ung
Wielka Brytania
2 dni korzystania z aplikacji
Consentmo odpowiedział(a) 23 grudzień 2021

Hello there and thanks for the awesome review! We greatly appreciate it! ❤️
Thanks for appreciating our service and support and if you need any additional help, you know how to find us: 💬and 📧.

Edytowano 28 listopad 2022

Update 4: this should make you think. AFTER 1 MONTH MANY ISSUES ARE STILL HERE. They really try to fix, a lot of effort. But they cannot fix them. Main purpose of the app is to block cookies. It doesn't. THIS APP IS NOT COMPLIANT FOR GDPR- CHECK IT WITH YOUR GDPR OFFICIER AND TEST IT CAREFULLY. .

Concetto è
Włochy
2 miesiące korzystania z aplikacji
Consentmo odpowiedział(a) 19 październik 2022

[Update 29.11.2022]: I will state again, we have gone above and beyond to check further different solutions for the custom setup the customer here has. It is worth noting that during this 1 month the customer had another app (Hubspot - 3.5 rating) that introduced another cookie bar in his store for which we provided multiple solutions on how to handle and what would be the best way to continue in order to avoid complex support in the future for the store.
The reason for updating the review again, seems to be related to two cookies that the customer thinks are coming from Google analytics and that are not blocked, when in fact they are not added to neither of the cookie categories so they could be properly blocked. Again, we explained how this can be done by providing a video and the case is still open on our end. :)

[Update 7.11.2022]: I would just like to state, that our main mission is to help merchants achieve their GDPR compliance, even if that means supporting 3rd party apps, creating complicated scripts for them and implementing them. We will continue to provide the best support we can and improve it every day! :)

[Update 6.11.2022]: The case was replied yesterday, the merchant has not gotten back to us. Again, the issue is related to Hubspot which is not an app we support, however we went ahead and provided 2 possible solutions that we are ready to implement.

[Update 5.11.2022]: Our support team has reviewed your case and is sending an update reply now even tho it is Saturday. Additionally, I will just post YOUR statment in the ticket about the constant changes of the review:

"𝘐 𝘫𝘶𝘴𝘵 𝘤𝘩𝘢𝘯𝘨𝘦𝘥 𝘵𝘩𝘦 𝘳𝘦𝘷𝘪𝘦𝘸 𝘵𝘰 𝘩𝘢𝘷𝘦 𝘺𝘰𝘶𝘳 𝘢𝘵𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘴𝘪𝘯𝘤𝘦 𝘪𝘵 𝘸𝘢𝘴 𝘢𝘯 𝘶𝘳𝘨𝘦𝘯𝘤𝘺
𝘢𝘯𝘥 𝘐 𝘥𝘪𝘥𝘯’𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘸𝘢𝘪𝘵 𝘧𝘦𝘸 𝘩𝘰𝘶𝘳𝘴. 𝘐 𝘵𝘩𝘦𝘯 𝘶𝘱𝘥𝘢𝘵𝘦𝘥 𝘪𝘵 𝘢𝘨𝘢𝘪𝘯 𝘳𝘪𝘨𝘩𝘵 𝘢𝘴𝘸𝘢𝘺
𝘴𝘪𝘯𝘤𝘦 𝘮𝘺 𝘱𝘶𝘳𝘱𝘰𝘴𝘦 𝘸𝘢𝘴 𝘰𝘯𝘭𝘺 𝘵𝘰 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶 𝘢𝘯 “𝘢𝘭𝘦𝘳𝘵” 𝘢𝘯𝘥 𝘐 𝘥𝘪𝘥𝘯’𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰
𝘤𝘩𝘢𝘯𝘨𝘦 𝘮𝘺 𝘳𝘦𝘷𝘪𝘦𝘸."

Once again, we are providing a complex service and our team went above and beyond to provide a solution for the Hubspot app you are using on your store, even tho this is outside of the scope of our support. If you provide access, we will be able to review and advise.

[Update 4.11.2022]: Updating reviews to 1star just to get the developer's attention is against Shopify's rules and policies for fair play and correct behaviour within the ecosystem! This is highly not recommended as you a ruining our rating, and we would advise you to open a chat if you want our immediate attention!

[Update 26.10.2022]: This was indeed a journey. If you need help backing up your data from before, you can reach out to our support team. They will be happy to assist you. 🙂

[Update 25.10.2022]: Since the merchant has stopped replying to our communications, we want to update the case for any other merchant reading this. Last week we released 2 major updates for the GDPR app: Annual pricing for all plans and New Cookie bar layouts, so you can configure your store in the best possible way before BlackFriday. It will be an understatement to say that two major releases like this come with many issues that we are trying to address on the fly (as people report them) and our engineering team was entirely focused on that, so we could provide the best service both development and support wise.
We addressed the issue reported by the customer here on Friday 21st, by which time we stopped receiving replies and it looks like this review is here to stay.
I'm standing behind my team of professional developers and outstanding support agents. We will continue to do our best. Thank you! 🙂

[Update 21.10.2022]: Hello again, I just wanted to let you know that the fix you have been waiting for is officially pushed to live for all installations. If you are willing to install the app again, we will be happy to help with the setup and perform a backup of your settings. 😊
If you are interested, please get back to the ticket you have opened with us.

[Update 20.10.2022]: Hello again, as our support team confirmed we will provide an update on the issue by the end of the week (a.k.a tomorrow). If you are having other issues, please specify them in the ticket, so our support agents can help with them. 😊

[First reply 19.10.2022]: Hi there and thanks for the detailed feedback. The issue you are pointing out for the reopening of the bar and changing the consent is being prioritised and we expect to have an update on this by the end of the week. ⚒️
Our support team is already in communication with you, so they could provide you with a temporary solution until the fix is live. Please get back to us in the ticket you have opened, so we could assist you. 👨‍💻
In the meantime, we will update once this is addressed.
Thanks for your patience and understanding! 😊

16 wrzesień 2022

I asked for support regarding the manual integration of metafields for the cookie bar. The support team was very quick, kind, and efficient in finding a solution. Great service!

ògabriel
Francja
2 dni korzystania z aplikacji
Consentmo odpowiedział(a) 16 wrzesień 2022

Hello there and thanks for the kind review! We really appreciate it! 😊
Enjoy using our app and if you need our help we are available in apps-support@isenselabs.com and chat directly through the admin of the app. 😉