Really fast support! They solved a translation issue immediately even if we still were in trial mode!
Hello there and thanks for the great review! Enjoy using our app! :)
Really good service! Helped me to get everything in order so we are compliant to GDPR. Would definitely recommend to get your shop in order.
Thank you very much for the nice review. We are happy to receive it! :)
Good App and Fast Customer Service! There are other apps to download but I tested this one and Its easy to use.
Hello there and thanks for the positive review :) If there is anything else we could help you with in regards to managing our app, you know how to find us!
Prima Support - vielen Dank für die schnelle Hilfe. Die App funktioniert sehr gut... Empfehlenswert.
Thank you very much for your positive review. If there is anything else we could help you with, please let us know. :)
I really love the app but the procedure to install it went wrong and now wheni try to re-install it i receive the msg "page not found" after i click the "Add app" button. Please, can you fix it?
Hello there and thanks for reaching out. Our support team has already replied to your case in our support (4 hours ago) and you should be able to install the app with no issues now. Please do so and let us know if you have any issues. :)
This is the only app that we could find which actually comes close to being GDPR compliant. But we shouldn't even have to resort to searching for apps to provide a feature that is a legal requirement of any shop operating in or selling to the EU. It should be a part of Shopify's core feature set, not an extra app. This app developer is capitalizing on this. If you agree, add your voice to the community discussion here: https://bit.ly/31bNfJ3 The payment tiers for this app are unrealistic. The free plan is limited to 10k page views per month. We easily surpassed that in 3 days and we are a small online shop. The Standard tier is 10k-30k page visits/mo. I can't imagine there are many shops that fall into that narrow bracket. So we had to go with Pro which supports over 30k views per month. It's unfortunate that we have to pay $9 a month for something every business owner hates, and most Internet users don't care about.
Hello there and thanks for the honest review.
We appreciate your input and thank you for the fact that you noticed our efforts in making our app actually GDPR compliant. We'll soon release some more features that are required by the law but not yet mandatory. We follow all changes closely which makes this app the best.
Regarding your point for this being a core functionality, we agree with you and we will check the uplisted topic in the forum.
Regarding the plans, this was the only way for us to handle all of the requests that we received on each page load that the app shows on. We followed the data for months before making the limits and we believe that these prices fit the best the usage that we see. We can do another evaluation in order to see if the same can be changed based on the new data, however the server support for an app of this rank can not be done on free servers, hence the need for the plans. We also spent a lot of time working to have the most features and be the most compliant in the market which also takes a lot of recourses. I hope this makes sense.
If you have any additional comments or concerns, we will be happy to address them. :)
English: I didn t find that app meeting the German laws. So for me its BS.
After all, the team is active, so I ad some stars to the review as the app wasn t tested further by me.
Die Installation geht tatsächlich recht einfach. Wenn man denn in einem englischsprachigen Lang seine Seite betreibt und Englisch als Hinweistext ausreicht. Als Deutscher in Deutschland mit dem deutschen Abmahnwesen ist die App aber entweder viel zu kompliziert und ich versteh nicht, warum die Einstellung auf deutsche Sprache nicht auch einen deutschen Hinweistext produziert oder die App kann kein deutsch und ist somit wertlos. Genug eit damit verschissen und gelöscht!!
Thanks for reaching out and thanks for sharing your feedback.
Actually there is a way for you to translate the app. You can translate almost everything in the app. It consists of four elements:
1) Cookie consent bar
2) GDPR compliance page
3) GDPR notification/confirmation emails
4) GDPR request pages
You can translate 1) and 2) from the Shopify admin panel. The cookie bar can be translated from the app itself by editing the text fields in the Cookie Consent Bar tab. The compliance page can be edited from Online Store -> Pages -> page GDPR Compliance.
The GDPR request pages (4) and the emails (3) are already translated in English, German, French, Italian, Portuguese, Finnish, Bulgarian, Romanian, and Slovenian. If you want them translated in a different language, contact us to we can work together and add your translation.
For (3) and (4), you can change the language from General Settings -> Set Custom Language For The GDPR Requests Emails And Pages.
The only thing that cannot be translated at the moment is the admin panel of the app, however, we are working towards this.
If you have any additional questions or if you need help on translating the app please let us know, we will be happy to help you out.
We look forward to your input.
The app is great and the support is prompt and always very helpful.
The only issue is that sometimes the app is inaccessible. I don't know if it happens often or not and the way it affects the consent bar functionning on the website
Hello there and thanks for the review. The issue you are referring to should be fixed already. We will be happy if you test this on your side and let us know if you see a difference.
First, for GDPR compliance, this is one of just a few apps that actually are compliant and it couldn't be easier to install and activate. If that's all you need it for, 5 stars.
However, for CCPA, while it looks like the name of the app in the app store has been updated to include CCPA, the actual content and settings within the app still only reference GDPR. Ex: the title of the page is still "GDPR Compliance", and the links still only say "GDPR requests", etc. Nothing references CCPA for those users looking for that info. My recommendation: in addition to the GDPR copy and links, there should be CCPA specific copy and links. Without these, if I were a consumer looking for CCPA compliance information and only found GDPR info, I wouldn't feel reassured the site was CCPA compliant. While it's possible the GDPR links cover all the CCPA needs, with only GDPR named in the link, I wouldn't feel confident CCPA is covered. With these updates, I wouldn't hesitate to give it 5 stars.
Hello there! Thank you for your valuable feedback! On your comments: the GDPR page serves as a CCPA page too, however, since the app started as a GDPR one first, we have not changed the page yet. What you can do right now, is simply to open the page and change GDPR to CCPA wherever you find it.
Still, I will talk with the devs that when the app is installed, the merchants to have two different pages - a GDPR one and a CCPA one. Will this cover your needs?
Online-Vetshop, die Verm-X Spezialisten
Die App erfüllt offenbar alles, was erforderlich ist und rechtlich gefordert wird - klasse! Eine Anpassung der Schriftgröße wäre allerdings wünschenswert.
Hello there! Thank you for your review :). On your feedback: the font size can actually be adjusted as per your requirements. Just contact our support team and we will show you how you can do it.